Mitacs Step workshop for graduate students and postdoctoral fellows: Skills of Communication CANCELLED

Updated Information

Session cancelled due to low enrollment. 

Tuesday March 21, 2017 8:30am to 4:30pm
University Centre room 442

Registration starts at 8:15am SHARP

To register, please visit the workshop webpage.


Workshop Objectives

Gain the insights and tools necessary to analyze your communication style. Develop the skills to become a more effective communicator and drive change in the workplace.

Learning Outcomes

You will learn to:

  • Identify personal assumptions and mental models, and see how they influence communication
  • Navigate difficult conversations
  • Communicate for team success

Key Topics

The Power of Communication

  • Communication: not as simple as it seems
  • When bad communication happens to good communicators
  • Identifying challenging conversations
  • The effect of mental models and personal assumptions
    • Mental models and The Ladder of Influence
    • 3 Steps: reflect, advocate, inquire
    • Johari Window Model
    • Cultural influences
    • Gender influences
    • Power of unspoken words

Engaging Others

  • Non-verbal communication
  • Closed-ended, open-ended and probing questions
  • Listening challenges
  • R.E.A.L. Communication Model: Research, Engage, Ask Questions, Listen
    • Handling difficult conversations
    • Matching different communication styles to different audiences


This workshop, as with all Mitacs Step workshops, is free for graduate students and postdoctoral fellows. However, the preauthorization of a valid credit card is required as part of the registration process. A $50 penalty will be applied to all late cancellations (cancellations that are not made 5 days or more before the workshop date), no shows, or incomplete attendance. These penalties are only charged after the completion of a workshop and no charges are ever made to interns who participate in full. For answers to some frequently asked questions, please visit our help page:

If you have any questions please contact the Step team at

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