Get Support [14]
Single Sign-On (SSO) provides access to multiple services using your Central Login Account credentials without being required to re-enter your username and password for each service.
After your credentials are authenticated with the SSO service, it manages your authentication with other SSO-enabled services.
For example, if you log into Courselink, the University’s online learning environment, you can also schedule your Physics labs, access your Distance Education grades, or download software without re-entering your login credentials even though the four services are offered by different departments or organizations in geographically different locations.
For technical information about how SSO is implemented, refer to www.uoguelph.ca/ccs/security/internet/single-sign-sso [15].
Logging out from SSO: before you leave your workstation please log out and close all your browser windows.
There is no charge for this service as it is provided by CCS.
- SSO Tryout [16]
- CCS Help Services [17]
To determine the web browser settings required by the SSO service, see Web Browser Settings Required for SSO [18].
To validate both your browser settings and your credentials with the SSO service, link to SSO Tryout [16].
If you need help or have questions about the service please use one of the following methods for contacting CCS for assistance:
- Email Computing and Communications Services (CCS) at IThelp@uoguelph.ca [19]
- Phone our CCS Help Centre [17] at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk [20] in the Library.
If you cannot access the server, there may be a scheduled maintenance or a service issue occuring. Please refer to the following for more information:
- Check the CCS Scheduled Maintenance Calendar [21].
- Check the CCS System Status Page. [22]
- Contact the CCS Help Centre [23].
| Item | Expectation |
|---|---|
| Service availability | 24x7 except during scheduled maintenance periods. |
| Service requests and problems | Response times vary, however we will do our best to help as quickly as possible. |
The service is available automatically to users by the services that are SSO enabled. However, you may need to change your web browser settings (see Support for This Service section).
If you provide a user service that requires authentication, you can enable it for SSO using the Web Access Management service.
