Request Service [10]
Get Support [11]
SharePoint Online is a cloud-based service that helps organizations share and collaborate. With SharePoint Online, you can access internal sites, documents, and other information from anywhere—at the office, at home, or from a mobile device.
When requesting a SharePoint site collection you have the option to choose one of two pre-built templates (Team or Communication) applied to your site.
- Team Site provides a site for creating, organizing, and sharing information and and files. Access is typically restricted to your team or working group.
- Communication Site is intended for sharing news, reports, statuses, and other information in a visually compelling format with a larger internal audience.
Please read the Terms of Use [12], the guide to using Office 365 content management and collaboration tools [13] and Best Practices [14] before requesting a site collection [10].
There is no cost for this service as it is provided by CCS.
Please note that CCS does not build individual SharePoint sites for departments/colleges. CCS provides the SharePoint platform to the University community and provides in-person training for digital content creators. We have also provided links to useful Microsoft resources to help you use SharePoint successfully.
Resources for All Users: Getting the Most Out of Your SharePoint Experience
- What is SharePoint? [15]
- How to successfully use a SharePoint Team site. [16]
- How to find and follow sites, news, and content. [17]
- How to add the SharePoint mobile app. [18]
- How to share SharePoint content with people outside U of G. [19]
- How to sync SharePoint and Teams files with your computer. [20]
Resources for SharePoint Content Creators
CCS provides SharePoint training (levels 1 and 2) for U of G web content creators. To sign up for the next training session, please contact the CCS Help Centre at IThelp@uoguelph.ca [21].
Here are Microsoft "how-to" training materials outlining the main content creation tasks:
- How to Create a SharePoint site (Team or Communication site):
- Instructions [22]
- Video [23]
- How to customize your SharePoint site: (logo, navigation, theme, page layout, web parts):
- Instructions [24]
- Infographic [25]
- How to add a new page to your existing SharePoint site. [26]
- How to edit a page. [23]
- How to add a table to a page. [27]
- How to add page anchors. [28]
- Customize the navigation on your SharePoint site. [29]
- How to add a web part. [30]
- How to add or remove a news post. [31]
- How to create and share files in a library. [32]
- How to create a list. [33]
- How to update a SharePoint site domain name/URL. [34]
CCS support for SharePoint is limited to anything that requires administrative access such as submitting Microsoft support tickets.
CCS does NOT support, and is NOT responsible for:
- Providing, delivering or developing training and/or training material.
- Supporting, designing, developing and maintaining solutions within SharePoint.
- Managing, creating, editing, deleting, monitoring or maintaining content within SharePoint.
- Managing and delegating end-user permissions settings within SharePoint.
If you need help or have questions about the service, please email us at IThelp@uoguelph.ca or check our CCS Help Services page for more ways to contact us:
- CCS Help Services [35]
There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:
| Item | Expectation |
|---|---|
| Service availability | 24x7 except for scheduled maintenance (see CCS System Status [36] schedule). |
| Service requests and problems | Response time vary depending on the nature of the issue. |
Eligibility
While SharePoint Online can be used by any University member, requests for SharePoint site collections can only be made by faculty and staff with express agreement from the Department/Unit head by filling out and submitting the SharePoint Site Request Form [37]. Please read the Terms of Use [12] for more information.
All site collection requests should be submitted through the SharePoint Request Form [10]. SharePoint Online users are required to read and adhere to the Terms of Use [12] before submitting a request. Requests will be responded to within five business days. All other SharePoint requests such as enabling features, quota increases, installing add-ons, etc. should be submitted to the CCS Help Centre (see contact information below).