Request Service [10]
Get Support [11]
SharePoint Online is a cloud-based service that helps organizations share and collaborate. With SharePoint Online, you can access internal sites, documents, and other information from anywhere—at the office, at home, or from a mobile device.
|
When requesting a SharePoint site collection you have the option to choose one of two pre-built templates (Project or Team) applied to your site or you may choose to have blank site collection if more advanced customization is required. Select a Project Site if a pre-built customizable template is required for managing projects such as creating tasks, assigning users, deadlines, etc. Select a Team Site if a pre-built customizable template is required for creating, organizing, and sharing information. Select a Blank Site if no pre-built template is required and you will receive a blank site to customize. Please read the Terms of Use [12], the guide to using Office 365 content management and collaboration tools [13] and Best Practices [14] before requesting a site collection [15]. |
|
There is no cost for this service as it is provided by CCS.
Microsoft SharePoint Online Training Resources:
CCS support for SharePoint is limited to anything that requires administrative access such as submitting Microsoft support tickets.
CCS does NOT support, and is NOT responsible for:
- Providing, delivering or developing training and/or training material.
- Supporting, designing, developing and maintaining solutions within SharePoint.
- Managing, creating, editing, deleting, monitoring or maintaining content within SharePoint.
- Managing and delegating end-user permissions settings within SharePoint.
If you need additional help or have questions about the service please use one of the following methods for contacting the CCS Help Centre:
- Email us at IThelp@uoguelph.ca [21]
- Phone us at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk [22] in the library
| Item | Expectation |
|---|---|
| Service availability | 24x7 except for scheduled maintenance (see CCS System Status [23] schedule). |
| Service requests and problems | Response time vary depending on the nature of the issue. |
Eligibility
While SharePoint Online can be used by any University member, requests for SharePoint site collections can only be made by faculty and staff with express agreement from the Department/Unit head by filling out and submitting the SharePoint Site Request Form [10]. Please read the Terms of Use [12] for more information.
All site collection requests should be submitted through the SharePoint Request Form [10]. SharePoint Online users are required to read and adhere to the Terms of Use [12] before submitting a request. Requests will be responded to within five business days. All other SharePoint requests such as enabling features, quota increases, installing add-ons, etc. should be submitted to the CCS Help Centre (see contact information below).
