Request Service [10]
Get Support [11]
SharePoint Online is a cloud-based service that helps organizations share and collaborate. With SharePoint Online, you can access internal sites, documents, and other information from anywhere—at the office, at home, or from a mobile device.
When requesting a SharePoint site collection you have the option to choose one of two pre-built templates (Team or Communication) applied to your site.
- Team Site provides a site for creating, organizing, and sharing information and and files. Access is typically restricted to your team or working group.
- Communication Site is intended for sharing news, reports, statuses, and other information in a visually compelling format with a larger internal audience.
Please read the Terms of Use [12], the guide to using Office 365 content management and collaboration tools [13] and Best Practices [14] before requesting a site collection [15].
There is no cost for this service as it is provided by CCS.
Microsoft SharePoint Online Training Resources:
CCS support for SharePoint is limited to anything that requires administrative access such as submitting Microsoft support tickets.
CCS does NOT support, and is NOT responsible for:
- Providing, delivering or developing training and/or training material.
- Supporting, designing, developing and maintaining solutions within SharePoint.
- Managing, creating, editing, deleting, monitoring or maintaining content within SharePoint.
- Managing and delegating end-user permissions settings within SharePoint.
If you need help or have questions about the service, please email us at IThelp@uoguelph.ca or check our CCS Help Services page for more ways to contact us:
- CCS Help Services [21]
There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:
| Item | Expectation |
|---|---|
| Service availability | 24x7 except for scheduled maintenance (see CCS System Status [22] schedule). |
| Service requests and problems | Response time vary depending on the nature of the issue. |
Eligibility
While SharePoint Online can be used by any University member, requests for SharePoint site collections can only be made by faculty and staff with express agreement from the Department/Unit head by filling out and submitting the SharePoint Site Request Form [23]. Please read the Terms of Use [12] for more information.
All site collection requests should be submitted through the SharePoint Request Form [23]. SharePoint Online users are required to read and adhere to the Terms of Use [12] before submitting a request. Requests will be responded to within five business days. All other SharePoint requests such as enabling features, quota increases, installing add-ons, etc. should be submitted to the CCS Help Centre (see contact information below).
