Request Service [31]
Get Support [32]
Email is provided as part of the Office 365 suite of services. Office 365 is offered to all Staff, Faculty, Undergraduate and Graduate Students at the University of Guelph (including all affiliate campuses) and the University of Guelph-Humber.
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Email at the University of Guelph is called Gryph Mail. Gryph Mail can be accessed in several ways:
For additional information regarding which features are available in the Outlook Web App compared with the desktop version of Microsoft Outlook and to help decide which version is best for you, visit the following link to Microsoft Support: Compare Outlook, Outlook Web App and Mail & Calendar apps [36]. To get started with Outlook 2016 for Mac checkout our Online User Guide for Outlook 2016 for Mac [37]. |
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There is no charge for this service as it is provided by CCS.
Additional resources from Microsoft Support:
- Getting started in Outlook Web App [38]
- The Microsoft Outlook Training [39] page from Microsoft Support.
- Tame your email and calendar [40]
If you need help or have questions about the service please use one of the following methods for contacting CCS Help:
- Email us at IThelp@uoguelph.ca [42]
- Phone us at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk [43] in the library
| Item | Expectation |
|---|---|
| Service availability | 24x7 except for scheduled maintenance (see CCS System Status [44] schedule). |
| Service requests and problems | Response time varie depending on the nature of the issue. |
Email accounts are created automatically when your Central Login Account [26] is created. Email accounts use the same username and password as your Central Login Account.
To access Email directly using a web browser, link to https://mail.uoguelph.ca [45]. These browsers are supported:
- Microsoft Internet Explorer
- Mozilla Firefox
- Apple Safari
- Google Chrome
Email is also available via email desktop clients (Microsoft Outlook 2016 is recommended and supported by CCS) and mobile devices. You can find extensive information and support on the use of Office 365, by going to our Office 365 web pages [46].
