Get Support [20]
A Central Login Account [21] is a centralized identity that consists of a central login ID (username), password, and identifying information about a University member or group. Central login IDs and passwords are the credentials used for accessing most University online services.
A Central Login Account [21] is a centralized identity that consists of a central login ID (username), password, and identifying information about a University member or group. Central login IDs and passwords are the credentials used for accessing most University online services.
Central Login Accounts for most University members are created automatically based on information provided from various identity sources, such as Registrarial Services (for students) and Human Resources (for staff and faculty). Central Login Accounts for other role types, such as organizations and sponsored users, are created upon request. For more information regarding obtaining or forfeiting a Central Login ID, see Understanding Your Username [22]. For more information regarding passwords and how to change or retrieve forgotten passwords, see Understanding Your Password [23].
Users can Change Your Password [24] at any time (as long as you know your old password). If you do not remember your password, contact the CCS Help Centre [25] .
Subscribe to Password Reset [26] in order to be able to reset your password if you forget it.
Cost
There is no charge for this service.
If you cannot access an online service using your username and password, please try one of the following :
- Check the CCS Scheduled Maintenance Calendar [27].
- Check the CCS System Status Page. [28]
- Contact the CCS Help Centre [25]
| Item | Response |
|---|---|
| Requests for a new account | Processed within 2-5 business days. At the start and end of each semester, response time may extend beyond five business days. |
| Account questions or problems reported for an account | Contacted within 2-5 business days. At the start and end of each semester, response time may extend beyond five business days. |
A Central login account is created automatically for faculty and students. For staff, retirees, and others needing a special account, see Obtaining a Username [29].
**Important changes have been made to the faculty/staff account creation process. Please refer to the December 2019 communication for more information: www.uoguelph.ca/ccs/service/central-login-id-and-password/important-changes [30]
Note: If you have an account but you do not know your username or password, contact the CCS Help Centre [25].
