Request Service [19] Provide Feedback [20] Report Incident [20]
A Central Login Account [21] is a centralized identity that consists of a Central Login ID (username), Password, and identifying information about a University member or group. Central Login IDs and passwords are the credentials used for accessing most University online services.
Central Login Accounts for most University members are created automatically based on information provided from various identity sources, such as Registrarial Services (for students) and Human Resources (for staff and faculty). Central Login Accounts for other role types, such as organizations and sponsored users, are created upon requested. For more information regarding obtaining or forfeiting a Central Login ID, see Understanding Your Username [22]. For more information regarding passwords and how to change or retrieve forgotten passwords, see Understanding Your Password [23].
If you wish to Change Your Password [24] to a new or more secure password you can, as long as you know the old password.
Subscribe to Password Insurance [25] in order to be able to reset your password if you forget it.
There is no charge for this service as it is provided by CCS.
| Item | Response |
|---|---|
| Requests for a new account | Processed within two - five business days. At the start and end of each semester, response time may extend beyond five business days. |
| Account questions or problems reported for an account | Contacted within two - five business days. At the start and end of each semester, response time may extend beyond five business days. |
If you cannot access an online service using your Username and Password, please try one of the following :
- Check the CCS Scheduled Maintenance Calendar [28].
- Check the CCS System Status Page. [29]
- Contact the CCS Help Centre [30]
All members of the University community are entitled to a Central Login Account including:
- Faculty (active and retired)
- Instructors
- Sponsored
- Staff (active and retired)
- Students (undergraduate and graduate)
- Sponsored user [32] (for individuals in special circumstances)
- Organizational account [32] (for recognized groups or clubs with multiple users).
Alumni are not eligible for a central login account, but are eligible for some services (see Alumni Services and Benefits [33]).
The CCS services that are available to you are dependent on your role (see Service Summary [34]).
A Central Login Account is created automatically for faculty and students. For staff, retirees, and others needing a special account, see Obtaining a Username [36].
Note: If you have an account but you do not know your Username or Password, contact the CCS Help Centre [30].
