Get Connected [5]
Get Support [6]
ResNet is the residence internet service provided by Computing and Communications Services (CCS). ResNet network access is available in most residences.
You can connect to ResNet through our Wireless Network [7] service.
If your computer does not support a wireless connection or if you prefer to use a wired connection, refer to the Getting Connected [8] page.
PLEASE NOTE: The use of personal wireless routers in residences is PROHIBITED as they interfere with the signal of the University provided access points.
Wireless printers MUST be connected via a hard wire connection if they do not support the secure WPA2 protocol and can safely connect to the uog-wifi-secure network.
To check if a device is unsupported on our network you can go to our Unsupported Devices [9] web page.
There’s a lot of information on wired and wireless connections at the university. Your residence room provides you with wired and wireless connectivity to U of G’s network. Depending on your room, either data jacks on the wall or an access point can be used to connect devices that require a physical connection.
If you have an access point in your room, you will find 5 ports at the bottom. Please be aware that only ports LAN2 and LAN3 can be used to connect to ResNet. All other ports are for administrative purposes only and will not connect your device to the network.
Policies
ResNet clients agree to the following policies when activating on the ResNet network.
- ResNet Computing Agreement [10]
- ResNet Bandwidth Policy [11]
- U of G Acceptable Use and Policy Guidelines [12]
- U of G Wireless Policy [13]
- Unsupported Devices on ResNet [9]
Questions concerning these policies? Please contact CCS Help at ext 58888 or 58888help@uoguelph.ca [14].
Our wireless network 'uog-wifi-secure' is available in rooms in the following residences:
- East Residence
- East Village
- Johnston Hall
- Lambton Hall
- Lennox-Addington Hall
- Maids Hall
- Mills Hall
- South Halls
- Watson Hall
Note: As of Sunday August 20th, 2017, Resnet service for West Residences and Family Housing is no longer available. Internet service will now be provided through an external provider and included in residence fees.
Note: If your computer does not support WiFi or if you prefer to use a wired connection, wired connections are also available in all residence rooms.
The use of personal wireless routers in residences is prohibited, as they interfere with the signal of the University provided access points.
The cost varies depending on the situation.
| Situation | Cost |
|---|---|
| Students in the North, South, East, and Central campus residences | No additional cost; it is included in the residence fees |
| Residents in Family Housing and West residences |
A one-time activation fee of $15 plus a subscription fee of $108.91 per semester Contact Family Housing Office [15] to request the service and make payment |
| Hostel Residents | Contact Student Housing Services [16] |
| Conference Guests | Contact the conference organizer |
Note: For wired connections, you must provide your own Ethernet cable. Because port location can vary, you should either bring a long cable (25-50 feet) or wait until you know the length of cable that you need then purchase it from a local vendor.
| Item | Expectation |
|---|---|
| Network availability | 24x7 except for scheduled maintenance between 6:00 AM and 8:00 AM on Tuesdays and Thursdays |
| Service requests and problems | Response times vary, however we will do our best to respond as quickly as possible. |
Try troubleshooting this issue: View our Resnet Troubleshooter [17] for more information.
If you need help or have questions about the service please use one of the following methods for contacting CCS Help:
- Email us at 58888help@uoguelph.ca [18]
- Phone us at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk in the library
