ResNet Computing Agreement

What is ResNet

ResNet provides access to information resources, including computer networks and the internet, to students living in the residence halls. Through their ResNet connection, residents will be able to access the University’s network and services and other hosts on the internet. Computers and networks provide powerful communication tools and access to resources on campus and around the world. When used appropriately, these tools increase the open exchange of information and advance the mission of the University of Guelph. 

Principles and Policies Governing ResNet

Inappropriate use of computers and networks can infringe on the rights of others. Appropriate use must always be legal and ethical, reflect academic honesty and show consideration in the consumption of shared resources. Appropriate use must also demonstrate respect for intellectual property, ownership of data, system security, and individual rights to privacy and to freedom from intimidation or harassment.

Residents who connect to the University of Guelph residential network must abide by the conditions described here, as well as all U of G policies including the University of Guelph Acceptable Use Policy and Guidelines (AUPG), and all relevant provincial and federal laws, regulations, and contractual obligations.

The use of U of G’s technology resources is a privilege, which may be revoked if users fail to comply with these policies. As a member of the ResNet network, you agree to abide by the principles listed above, as well as the specific responsibilities listed below.

In addition to the AUPG and the ResNet Computing Agreement, the ResNet network is governed by a bandwidth policy that ensures the viability of the network as a whole. It is the responsibility of all ResNet users to become aware of and manage their own bandwidth usage.

The ResNet network also falls under the jurisdiction of the University of Guelph Wireless Local Area Network (WLAN) Policy which applies to all uses of WLAN technologies at all physical locations on the university campuses, both inside buildings and outdoors. 

ResNet Equipment

Computing and Communications Services (CCS) is the department that provides the ResNet service, in partnership with Student Housing Services. CCS will provide residents with an RJ45 network jack/port. A network cable supplied by the resident must be used to connect the jack/port in a residence to a Network Interface Card (NIC) connection via a RJ-45 connection on residents’ computers. TCP/IP is the network protocol supported on ResNet; other protocols are not supported. 

ResNet Support

ResNet support is available to assist residents to connect to ResNet and to help them maintain their connection on the network. Residents are responsible for keeping their computers in working condition both in terms of the hardware and the operating system and are responsible for any upgrades and installations that are necessary to ensure their computer is in working order. CCS recommends that residents use antivirus software and ensure they have the latest updates for their operating system at all times to keep their computers in good working order.

For multiple occupancy rooms without the appropriate number of network jacks/ports, the necessary equipment, in the form of a switch, will be provided to extend the service to all residents in the room. This equipment is the property of CCS and is being loaned to residents in these specific rooms for the duration of their stay in residence. The equipment must be returned in its original condition when the residents leave campus. Failure to do so will result in a charge to subscribers in the amount of $50. 

Service Availability

The ResNet service is available for residents paying full semester residence fees and will be available to the resident until they move out of residence, unless they violate this Agreement. The ResNet service is also available to conference users or residence hostel guests who pay a prescribed fee. Guests will be provided with a UserID and password that will allow them access to the ResNet network. By activating on the network, they agree to abide by all conditions described in this policy.

In all cases, the ResNet Computing Agreement will be in effect from the date the resident/guest activates on the ResNet network until they move out of residence. 

Service Outages

Maintenance of the network in part or as a whole may be necessary at any time. Planned down times for ResNet network maintenance will be between 6:00 AM and 8:00 AM on Tuesdays and Thursdays, when necessary. Unscheduled down time due to equipment failure or due to circumstances beyond the control of CCS and/or Student Housing Services may occur. ResNet service in the single student residences will be discontinued 24 hours after the final undergraduate exam for the each semester and will resume upon the opening of residence for the next semester. 

ResNet Service Limitations

If CCS identifies any wrongly configured equipment on the network that is impacting on other ResNet users or the University of Guelph network in general, the connection may be removed from the network without notice. The resident(s) concerned will be required to take the appropriate steps to ensure the problem is fixed and does not reoccur before service is restored.

As outlined in the U of G WLAN policy, individuals may not deploy wireless access points or routers. 

ResNet Client Responsibility

By activating your computer on the network, you are thereby agreeing to this ResNet Computing Agreement and are responsible for:

  1. Having a computer in proper working order
    You are responsible for having a computer system in proper working order and problem free, including being virus free and having all current security updates installed. System configurations that do not meet the recommended specifications, as outlined on the ResNet web site, may not successfully connect to the network. CCS is not responsible for configuring systems to meet the recommended specifications services. You must also ensure you have the appropriate operating system media and/or .CAB files for your system so you can continue to keep your computer in working order. See our Getting Started webpage for more details.
  2. Knowing your Central Login Account and password
    You must know your Central Login Account to activate your computer on the network. Every computer that connects to ResNet must be properly configured for the network and activated with the owner’s Central Login account and password.
  3. Responsibility for network traffic
    All network activity originating from your equipment and every bit of information that comes from your computer while it is connected to the ResNet network, whether you generate it knowingly or not, is your responsibility. Find more information on bandwidth policies and spyware.
  4. Securing your data
    You are responsible for backing up or protecting your data before requesting support or assistance. The University of Guelph and its departments and employees are not responsible for damage to, or loss of property or data directly or indirectly resulting from network access and/or assistance requested by staff. It is your responsibility to back up your data before the installation or activation of your ResNet connection or before any troubleshooting assistance is provided by the CCS staff.
  5. Protecting the privacy of your Central Login account
    You must never release your Central Login account information to friends, relatives, roommates, neighbours in residence, etc. Likewise, don't ever use a computer account that you are not authorized to use or obtain a password for a computer account not assigned to you. Both of these are a violation of the U of G’s Acceptable Use Policy and Guidelines.
  6. Preventative computer maintenance
    You are responsible for ensuring the security and integrity of your computer system, including the use of antivirus software and installing all security and critical updates to your operating system. In cases where a computer is "hacked into", the user's computer may be temporarily removed from the network to prevent an extension of the attack. Every reasonable effort will be made to inform the owner of the computer when such action is taken. You will be expected to follow instructions from CCS staff for securing your computer so that it can be reconnected to the network as quickly as possible. 

Misuse of ResNet Services

Examples of misuse include, but are not limited to:

  1. Using a computer to route or forward any network traffic on behalf of devices or services other than your own.
  2. Offering any network services of any type. This includes but is not limited to: game servers, IRC servers, ftp servers, WWW servers, wireless access points, DHCP services, etc.
  3. Using the network/internet to gain unauthorized access to any computer systems.
  4. Running or installing a program intended to damage or to place an excessive load on a computer system or network. This includes but is not limited to programs known as computer viruses, Trojan horses, spyware, spamming software, and denial of service applications.
  5. Attempts to bypass security and/or bandwidth policies and processes.
  6. Violating terms of applicable software licensing agreements
  7. Violating copyright laws.
  8. Using ResNet resources for commercial purposes.
  9. Sending chain letters, advertisements, or solicitations of any type.
  10. Sending mass mailings to individuals who have not expressly agreed to be contacted in this manner.
  11. Attempting to monitor or tamper with another user's electronic communications or accessories, reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner.
  12. Modifying network wiring.
  13. Use of network scanning tools.

Policy Enforcement and Penalties

Minor infractions of these policies are generally resolved by CCS staff. More serious or repeated infractions will be referred to Student Housing Services’ judicial conduct process and/or the CCS Manager of IT Security. Cases that involve violation of the law will be referred to the U of G Campus Community Police.

Misuse of computing, networking, or information resources may result in the loss of network privileges, as well as other disciplinary action under Student Housing Services guidelines, University regulations, and criminal or civil statutes. Illegal reproduction of material protected by copyright law is subject to civil damages and criminal penalties including fines and imprisonment.

CCS reserves the right to temporarily terminate a network connection in order to prevent expansion of a threat to network. CCS staff will attempt to give advanced warning in these situations, but does not guarantee it. Please note: Information technology changes rapidly, and updates to these policies may be made throughout the year. CCS will widely disseminate announcements of any policy changes that take effect during the academic year, but it is the responsibility of the user to remain informed of the policies posted on the ResNet website or on the ResNet activation page. Anyone connected to ResNet is required to abide by these policies at all times.