Published on Computing & Communications Services (https://www.uoguelph.ca/ccs)

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Help Centre and Help Desk

Service category: 
IT Support and Training [1]
Service audience: 
Faculty [2]
Graduate Students [3]
Staff [4]
Undergraduate Students [5]
Keywords: 
Help Centre [6]
IT Help [7]
IT Support [8]
CCS Support [9]
CCS Help [10]
Computer Help [11]
MACdesk [12]

Request Service [13]

Get Support [14]

Description: 

The Computing and Communication Services (CCS) Help Centre [15] supports users by phone, email, and in person. For contact details, see the Support tab below.

Service details: 
About

Staff can answer questions about most services in this Service Catalogue or they will direct you to someone who can.

There is no charge for this service as it is provided by CCS. 

Self-help
Resource Link
Software https://www.uoguelph.ca/ccs/software/supported-software-products-list [16]
Search Engine

At the top of each page on this website, enter a word or phrase to search in the Web pages

Note: "Web" is a general web-based search, "Directory" searches the staff, student and faculty directory, "Library" redirects you to the Library website.

Support

If you need help or have questions about the service, please email us at IThelp@uoguelph.ca or check our CCS Help Services page for more ways to contact us:

  • CCS Help Services [15]

There may be scheduled maintenance or a service issue occurring. Please refer to CCS System Status Page for more information:

  • CCS System Status Page [17]
Availability
Time of Year Hours of Operation for the Help Centre (see IT Desk link below for Operating Hours)
Fall or Winter School Term Monday to Friday, 8:30 am to 4:30 pm
Summer (beginning of June to Labour Day) Monday to Friday, 8:30 am to 4:30 pm
 
Contact Method Response Expectation
Telephone voicemail 1 to 2 business days
Email 1 to 2 business days. For urgent requests please contact us by phone.
 
Service Request Resolution Expectation
Create a new account 1 to 5 business days
Reset a password 1 business day
Create a Listserv
1 to 5 business days

Note: Resolution times vary depending on the type of request and the time of year. The start of each semester is particularly busy. 

Request
Contact Method Access
Telephone 519-824-4120 Ext. 58888
Email IThelp@uoguelph.ca [18]
CCS IT Help Desk
McLaughlin Library, main floor
(student consultants wear red “CCS IT Help” badges)

Our Vision

To be technology and knowledge solution leaders, partnering with University communities, enabling excellence in teaching, learning and research.

Our Purpose

Changing lives, improving life by enabling our community.

Our Core Values

Service Culture, Integrity, Individual Leadership, Teamwork, Agility, Communication

Find us on Social Media

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  • YouTube - CCS – University of Guelph

  • Twitter - U of G CCS IT Service Desk

About CCS

Computing & Communications Services (CCS) is U of G’s central IT department, providing core IT services to the greater campus community.

Click4Assistance UK Live Chat Software

Source URL:https://www.uoguelph.ca/ccs/service/help-centre-and-help-desk

Links
[1] https://www.uoguelph.ca/ccs/category/service-category/it-support-and-training [2] https://www.uoguelph.ca/ccs/category/service-eligibility/faculty [3] https://www.uoguelph.ca/ccs/service-audience/graduate-students [4] https://www.uoguelph.ca/ccs/taxonomy/term/20 [5] https://www.uoguelph.ca/ccs/taxonomy/term/21 [6] https://www.uoguelph.ca/ccs/service-keywords/help-centre [7] https://www.uoguelph.ca/ccs/service-keywords/it-help [8] https://www.uoguelph.ca/ccs/service-keywords/it-support [9] https://www.uoguelph.ca/ccs/service-keywords/ccs-support [10] https://www.uoguelph.ca/ccs/service-keywords/ccs-help [11] https://www.uoguelph.ca/ccs/service-keywords/computer-help [12] https://www.uoguelph.ca/ccs/taxonomy/term/60 [13] https://www.uoguelph.ca/ccs/forms/request-service?service=help_centre_and_help_desk [14] https://www.uoguelph.ca/ccs/forms/get-support-ccs-services?service=help_centre [15] https://www.uoguelph.ca/ccs/help [16] https://www.uoguelph.ca/ccs/software/supported-software-products-list [17] https://uoguelph.statuspage.io/ [18] mailto:IThelp@uoguelph.ca