Request Service [13]
Get Support [14]
The Computing and Communication Services (CCS) Help Centre [15] supports users by phone, email, and in person. For contact details, see the Support tab below.
Staff can answer questions about most services in this Service Catalogue or they will direct you to someone who can.
There is no charge for this service as it is provided by CCS.
| Resource | Link |
|---|---|
| Software | https://www.uoguelph.ca/ccs/software/supported-software-products-list [16] |
|
Search Engine
|
At the top of each page on this website, enter a word or phrase to search in the Web pages Note: "Web" is a general web-based search, "Directory" searches the staff, student and faculty directory, "Library" redirects you to the Library website. |
If you need help or have questions about the service please use one of the following methods for contacting CCS Help:
- Email us at IThelp@uoguelph.ca [17]
- Phone us at 519-824-4120 Ext. 58888
- Visit us at the IT Help Desk [18] in the library
- Chat live with us - see our blue chat icon - "Chat Live with Us" - on the bottom right corner of every CCS web page (https://www.uoguelph.ca/ccs/ [19])
| Time of Year | Hours of Operation for the Help Centre (see IT Desk link below for Operating Hours) |
|---|---|
| Fall or Winter School Term | Monday to Friday, 8:30 am to 4:45 pm |
| Summer (beginning of June to Labour Day) | Monday to Friday, 8:30 am to 4:30 pm |
| Contact Method | Response Expectation |
|---|---|
| Telephone voicemail | 1 to 2 business days |
| 1 to 2 business days. For urgent requests please contact us by phone. |
| Service Request | Resolution Expectation |
|---|---|
| Create a new account | 1 to 5 business days |
| Reset a password | 1 business day |
|
Create a Listserv
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1 to 5 business days
|
Note: Resolution times vary depending on the type of request and the time of year. The start of each semester is particularly busy.
| Contact Method | Access |
|---|---|
| Telephone | 519-824-4120 Ext. 58888 |
| IThelp@uoguelph.ca [17] | |
| CCS IT Help Desk |
McLaughlin Library, main floor
(student consultants wear red “CCS IT Help” badges)
|
