Help Centre and Help Desk The Computing and Communication Services (CCS) Help Centre supports users by phone, email, and in person. Email: IThelp@uoguelph.ca Phone: 519-824-4120 Ext. 58888 In-person: IT Help Desk on the first floor of the library Users can also view all CCS services by visiting the CCS Service Catalogue.
Issue Tracking Software (FootPrints) FootPrints is an online system that allows you to track and manage customer support issues. FootPrints can be used for tracking issues, service requests, or work orders. It is useful for maintaining a help desk or call centre.