FAQs

You will receive a notification indicating your remaining balance if your balance drops to $100 basic plan food dollars during the school year. There are three ways to transfer flex dollars to your basic dollars or vice versa, and these include: 1) Online through our Online Services 2) Emailing us at mealplan@uoguelph.ca 3) Visiting us at the Campus Card Office – Level 0, Room 008, University Centre. You can also purchase additional basic and/or flex plan food dollars via Hospitality Services Online Services with Visa or MasterCard or at the Campus Card Office with debit, VISA, MasterCard or cheques payable to the University of Guelph. Remember: If you run out of flex plan food dollars, you cannot use your basic plan food dollars at campus locations that use flex dollars exclusively. Locations/services that use flex plan dollars: The Bullring Brass Taps Vending machines Convenience grocery store items Off-campus restaurant food (delivery on dine-in) Taxi services

At the end of the Winter Semester, any remaining balance in your meal plan will be transferred into the carryover plan. This plan allows you to continue spending your remaining money when you return to school, whether you live on or off-campus. The carryover food plan is accepted at all on-campus locations, including vending machines, off-campus restaurants, and food deliveries from our off-campus restaurant partners. However, the HST will apply to all purchases, and you will not receive a discount. The carryover plan is non-refundable, and money cannot be added to it. There is no administration fee for transferring funds from year to year. For balances under $50, the amount is absorbed and does not carry forward.

If you've lost your campus card, you can immediately report it as missing/lost to a cashier at any of our on-campus dining halls, where they will be able to deactivate your card for you. You can also deactivate your card using Hospitality Services' online services page or the GET Mobile app. To get a replacement campus card, visit the Campus Card Office in the University Centre, Level 0, Room # 008.

A meal plan may be cancelled, and a refund requested if a student elects to move out of a residence or withdraws from the University of Guelph. They must provide an authorized student withdrawal form from the University, as specified in its undergraduate calendar. Meal plan refunds will only be processed if the student withdraws before the end of the semester. If the semester is complete, refunds will not be issued. Refunds issued in the Winter semester will not include any amounts from the Fall semester. The meal plan refund will be subject to a pro-rated charge when the student lived in Residence. There are no refunds or carryover privileges for students who are required to withdraw from the University of Guelph. Students who are granted a transfer to the East Residence, West Residence, or East Village Townhouses will be permitted a refund on the food portion of the meal contract plus a pro-rated refund on the fixed costs portion of the meal contract.

You can contact the Campus Card Office via phone, email or in-person at their office located in Room 008 in Level 0 of the University Centre.
Phone: 519-824-4120 ext. 52822
Email: mealplan@uoguelph.ca

Yes, there is a 30% fixed overhead cost. However, this cost is offset by several benefits:

• 25% discount at on-campus dining locations
• Tax-free (HST-exempt) purchases

Our dining halls are not allergen-free. However, all our staff do receive ongoing food safety training, including allergen procedures and avoiding cross-contamination.

Any time you order food, it is your responsibility to identify any allergies to the staff to ensure the right measures are taken to prevent cross-contamination. We remind all students with allergies to ask if they are ever unsure whether the food is safe to eat. Our staff is friendly and always happy to help!

If you have other questions regarding navigating dietary restrictions or allergies while on campus, please get in touch with SNAP at snap@uoguelph.ca, or send a message on our Instagram, Facebook, or Snapchat

We understand that navigating dining on campus with dietary restrictions can be challenging, so SNAP is here to help.

If you have questions about dietary allergies or restrictions while in residence or on campus, please contact SNAP, and we will give you detailed information on your next steps. We can be reached via email at snap@uoguelph.ca or on Instagram, Facebook, or Snapchat (@snapuofguelph).

Yes! Please exercise caution and safety when eating in our dining halls and identify any allergies or restrictions before ordering. Our dining halls are not allergen-free, but our staff receives ongoing food safety training, including allergen procedures and cross-contamination prevention.

If you are ever unsure or have doubts about whether your food is safe to eat, please don’t hesitate to ask the Hospitality staff on-site.

If you need assistance on where to find specific foods that suit your restrictions, please contact SNAP at snap@uoguelph.ca or send us a message on our social media

Transitioning into university life can be challenging for many students, which is why it is essential to create positive eating habits to help keep our bodies and minds healthy.

To create balanced meals, Canada’s Food Guide recommends having:
½ plate of fruits and vegetables
¼ plate of whole grains
¼ plate of protein sources

Don’t forget to try out different flavours, spices, cultural dishes, and food combinations to experiment with what you like; food is meant to be enjoyed!

If you want to learn more about nutrition topics, follow us on our social media and check out the nutrition resources on our website.

Reusables is an easy way for you to enjoy food to-go without waste! To borrow a container, simply tap your credit or debit card (available at certain locations) on the Reusables reader at the dining hall or sign up with the Reusables app to get your ReuserID. If you’re just trying it for the first time, you’ll be able to use your phone number to get the first container.

Reusables are always free to borrow! You don’t get charged anything as long as you return your container within 5 days.

You can keep each container for up to 5 days from the time you checked it out.

You will get charged $7.00 plus tax if you don’t return within the 5 days which is automatically refundable for up to 30 days if you successfully return the container.

You can return the container to any of the 9 Smart Bins on campus and 6 Return Kiosks in dining halls!

At Smart Bins, simply scan the QR code on the container on the bin reader. Once the door opens, drop the container into the bin. You’re done!

At Return Kiosks, simply scan the tag on the container on the mounted tablet. Once the screen goes green, drop the container into the bin. You’re done!

Yes, you need to link a payment method to get your ReuserID - you can use a debit visa, credit card or your meal plan. This is only to ensure security of the containers and you will not be charged anything to borrow.

You can have 3 containers on hand at a time. To get more, please return your old ones.

Please collect and drop off the found container into the bin and it will reconcile the last user's account. 

Yes, even though one student is returning all the containers, the container is linked to a unique student who checked it out in the first place. Therefore, upon returning, the account of the user who borrowed the container will be updated with the return.