Fall 2021 FAQs

Student Financial Services (SFS) Availability

SFS is available by phone between 1 and 4 p.m., Monday to Friday. You can reach us at 519-824-4120 x58715.

SFS staff is also available by email and are responding as quickly as possible to emails.

Questions about your student account, such as payments, refunds, amount owing, and UHIP can be directed to accquest@uoguelph.ca.

Questions about government aid, changes and updates to your OSAP, appeals, and financial counselling can be directed to finaid@uoguelph.ca.

Questions about all University of Guelph scholarships, bursaries, Work Study, and the Undergraduate Research Assistantship program can be directed to awards@uoguelph.ca.


Student Accounts – Tuition, Refunds and Payments

Effective May 1, 2020, all Student Organization fees and other University fees are compulsory for students on the Guelph campus, with the exception of the Student Dental Plan. Students covered by an equivalent dental plan can opt out of the Student Dental Plan by submitting an online opt-out form by the posted deadline. Students will need to provide proof of alternate coverage.

Due to COVID-19, some fees were reduced based on the services available to students during the Fall 2020 and Winter 2021 semesters. With the return to campus for Fall 2021, regular services and programs offered to students will resume.


There is not currently a bus pass for U of G students because the previous contract with Guelph Transit expired on April 30, 2021. The Central Student Association (CSA) and Graduate Students’ Association (GSA) have negotiated a new contract for students to vote on via referendum. If a majority of students vote in favour of a Bus Pass this October, UPass service will begin on January 1, 2022.

If you need to use the bus this fall, there are a few options for you to consider depending on your needs. Guelph Transit is offering students a post-secondary semester bus pass for $272 (valid from August 23 to December 31, 2021), a monthly pass for $80, single rides at $2.80 for e-tickets or $3.00 for cash fare. For more details and to buy passes, visit the Guelph Transit website.


Tuition costs reflect our commitment to continue to deliver excellent academic programs and student services. Faculty and staff have worked hard to develop innovative and engaging ways to teach and support students both inside and outside of the classroom. Tuition is vital to maintaining academic continuity and operations, as well as providing the supports students require.


We recognize the financial stress and challenges many students are facing. U of G has created and deployed numerous initiatives to support our students, from emergency relief funding to research support to new bursary funds to help ensure access and support. More information is available on the Financial Aid webpage. International students can also visit the International Student Support webpage for details.


Student Financial Services will no longer be accepting in-person payments for your student financial account – this includes debit payments. Check the list of accepted payment methods.


There is a new and improved process for receiving refunds! Please follow the steps on the Refunds webpage to receive your refund. Domestic refunds (i.e., being deposited into a Canadian bank account) will be issued through Interac e-Transfer.

Due to the current situation with COVID-19, we are experiencing a significantly higher volume of refund requests and are working to issue refunds as quickly as possible. Please allow one to two weeks for a refund to be processed. If you have any questions about refunds, contact accquest@uoguelph.ca.


Fall 2021 bills for tuition and fees are now posted on WebAdvisor. For undergraduate and diploma students, the $200 mandatory registration deposit is due August 13, 2021. The payment deadline for your full bill is September 17, 2021. Please refer to the dates and deadlines page for more details.


If you are unable to pay your student account in full by the payment deadline, you can request to pay your tuition in installments by completing the Financial Arrangement Request Form (FARF) on the Forms and Documents page. There is a $60 deferral fee that is added to your account by use of this form. This fee is built into the installment schedule. Your FARF will be reviewed, and you will receive an email in your uoguelph.ca email account indicating if your FARF has been approved or denied. Your form will not be reviewed until the minimum payment (as indicated on your FARF) is received on your student account.



Departments who hire Work Study students determine the availability of positions, and if the requirements of the position can be fulfilled while ensuring they are following U of G policies and procedures related to COVID-19.

Financial Need Assessment Forms will be available in mid-August, and SFS will assess students’ need eligibility as usual.


The University continues to suspend all international travel for students participating in exchange programs, conferences, sporting events, co-op placements, field work, etc. Currently, the University's student travel insurer is issuing no international travel insurance. Student travel outside of Canada will continue to be suspended until Government of Canada travel restrictions are lifted and our insurer resumes issuing international travel coverage for students.


Government Aid

Yes, CERB, CESB, CRB, CRSB and WEPP income received during your OSAP study period would need to be reported as "other income." You should not report these in the government income section of your application but rather include them along with all other income in your response to the "other income" question.


To reset your OSAP password:

  1. Visit the OSAP website
  2. Click “Log In”
  3. Click “Forgot OAN or password” to retrieve either your OSAP Access Number (OAN) or password using the online or email options.

If you cannot retrieve the information this way, contact Student Financial Services by email at finaid@uoguelph.ca or by phone at 519-824-4120 x58715. Our phone is open between 1 and 4 p.m., Monday to Friday.


If possible, submit your OSAP documentation directly through your OSAP account online. You can upload documents from the Print/Upload page in your account.

If you have other documents such as reviews or appeals, look for the link that says, “Click here if you have other (optional) documents to upload”. This will take you to the Optional Uploads page where you can submit application updates or review documents.

You can also email documents to finaid@uoguelph.ca. Please use your uoguelph.ca email account and include your student ID in your email message. Please send documents as PDFs when possible.


Under the CARES Act, the U.S. Department of Education allows a foreign institution to offer courses through distance education (DE) if the government authorities in the country in which the foreign institution is located have declared a public health emergency, major disaster or emergency, or national emergency due to COVID-19. The foreign institute can continue to offer the courses via distance education for the duration of the emergency and the first payment period after the emergency ends. The state of emergency has now ended which means Fall 2021 is the last semester in which DE classes can be taken. Students accessing US loans are not permitted to take online/DE courses beginning Winter 2022 and onward.


We recommend that you review your application to ensure the information is correct. Common errors or omissions include but are not limited to:

  • incorrect course load;
  • reporting university scholarships/bursaries that the school reports on your behalf resulting in your awards being counted twice;
  • adding decimals to parental income resulting in higher income being reported;
  • not completing a Request for Review: Adjust Living Allowance form if your parents reside within 30km but you do not live with them

We recommend that you log into your OSAP account, select “check status” and select “View a summary of your application” to review your application and ensure your responses are correct. You cannot make changes to your application yourself, therefore if you want to update information on your application, you must upload a signed letter to OSAP website that identifies the items you want to update or change along with any required documents.

If you have concerns after reviewing your application or you are unsure, please contact finaid@uoguelph.ca with a brief summary of your situation/concerns for guidance.