COVID-19 FAQs

Student Financial Services (SFS) Availability

SFS staff is available by email and are responding as quickly as possible to emails.

Questions about your student account, such as payments, refunds, amount owing, and UHIP can be directed to accquest@uoguelph.ca.

Questions about government aid, changes and updates to your OSAP, appeals, and financial counselling can be directed to finaid@uoguelph.ca.

Questions about all University of Guelph scholarships, bursaries, Work Study, and the Undergraduate Research Assistantship program can be directed to awards@uoguelph.ca.

 


COVID-19 Emergency Financial Resources

Students may be eligible to apply for the Canada Emergency Response Benefit (CERB) and/or Employment Insurance. Information is available on the Government of Canada website. Please check this site regularly as Canada’s economic response plan is being updated regularly.

 

Students may be eligible to apply for the Canada Emergency Student Benefit (CESB). Students may be eligible to receive $1,250 for each 4-week period from May to August. Additionally, those students with dependents or permanent disabilities may be eligible to receive up to $2,000. Students can earn up to $1,000 per 4-week period and still qualify for the CESB. The application for the CESB opens on May 15, 2020; students are asked to apply on a specific day based on their birth month. Students need to re-apply for each 4-week period for which they are eligible. The deadline to apply is September 30, 2020. If you have never filed a Canadian tax return before, you will need to register with the CRA before applying. Read more about how to apply for the CESB.

Students registered in the Summer 2020 semester should also apply for assistance through the University of Guelph’s bursary program and are encouraged to submit the Financial Need Assessment form (NAF) most applicable to their status. You can access the NAFs on our Forms and Documents webpage. If you don’t know which NAF you should complete, contact awards@uoguelph.ca for help.

 

International students may be eligible to apply for the Canada Emergency Response Benefit (CERB). If you reside in Canada, have a valid Social Insurance Number and meet the other eligibility requirements, you are encouraged to apply for the CERB. Read more about the CERB on the Government of Canada website. International students registered in the Summer 2020 semester should also apply for assistance through the University of Guelph’s bursary program and are encouraged to submit the International Student Financial Need Assessment form.

 

Applications that are completed fully will be assessed and students notified within five days of submission. Make sure you have submitted your banking information on WebAdvisor so that any awarded bursary funds can be directly deposited to your bank account. Please see the instructions for submitting your banking information.

 

1. Apply for government support if you are unemployed

The federal government has introduced the Canada Emergency Student Benefit (CESB) to help alleviate the financial burden caused by COVID-19. Students may be eligible to receive $1,250 for each 4-week period from May to August. Additionally, those students with dependents or permanent disabilities may be eligible to receive up to $2,000. Students can earn up to $1,000 per 4-week period and still qualify for the CESB. The application for the CESB opens on May 15, 2020; students are asked to apply on a specific day based on their birth month. Students need to re-apply for each 4-week period for which they are eligible. The deadline to apply is September 30, 2020. If you have never filed a Canadian tax return before, you will need to register with the CRA before applying. Read more about how to apply for the CESB.

2. Canada Summer Jobs Program

The Canada Summer Jobs program provides opportunities for youth to develop and improve their skills within the not-for-profit, small business, and public sectors, and supports the delivery of key community services. Effective April 8, 2020, temporary changes have been implemented to create 70,000 jobs for young people aged 15 to 30 years. Visit the Job Bank to begin your job search.

3. Canada Student Service Grant

The Government of Canada is in the process of launching a new national service initiative to recognize students' contributions to the COVID-19 efforts. This initiative provides the opportunity for students to gain valuable experience in roles that support their local communities. Students can receive up to $5,000 based on their hours contributed. More details will be released in the coming weeks. For more information please read the government's news release.

4. Scholarships

Applications for Fall semester scholarships are open. Visit the Scholarships section of the Student Financial Services website for more information.

Additional resources include:

 


Student Accounts – Tuition, Refunds and Payments

As per our refund schedule, no refunds are issued for courses dropped after February 14, 2020 for the Winter 2020 semester.

 

The Summer 2020 payment deadline date has been extended by two weeks to May 29, 2020 to allow students time to explore all available financial supports before payment is due.

 

If you are unable to pay your student account in full by the payment deadline, you can request to pay your tuition in installments by completing the Financial Arrangement Request Form on the Forms and Documents page. The late payment fee will be waived for Summer 2020 as long as you complete the Financial Arrangement Request Form (FARF). Your FARF will be reviewed and you will receive an email in your uoguelph.ca email account indicating if your FARF has been approved or denied. Your form will not be approved until the minimum payment (as indicated on your FARF) is received on your student account. The $60 deferral fee will be waived for the Summer 2020 semester.

The University of Guelph bursary program may be able to assist registered students with the cost of their summer semester. Please visit the Apply for Bursaries website.

The Ontario Student Assistance Program (OSAP) may also be able to assist with expenses for the summer semester. More information can be found on our OSAP webpage.

 

The deadline to complete the Graduate Settlement is April 29, 2020. However, due to the current circumstances with COVID-19, the late fee will be waived for Summer 2020 if you are unable to complete the settlement by the deadline.

 

Effective May 1, 2020, all fees that were optional in the Fall 2019 and Winter 2020 semesters are now compulsory for students on the Guelph campus. This includes Student Organization fees and other University fees.

 

Many things have changed as a result of the COVID-19 pandemic, but U of G’s commitment to our students’ success has stayed the same. We will deliver high-quality courses and innovative programs this summer. To help our students achieve academic and personal success, the University will continue to offer student support services while following public health and government directives on physical distancing. In following such directives, these services may be delivered through online platforms or by phone.

Some compulsory fees have been charged to maintain these essential services. In some cases, fees have been pro-rated to reflect the partial availability of services.

We encourage students to access the supports and services they need. OpenEd (Distance Education), CourseLink support, Student Accessibility Services, Student Wellness and Gryphons Athletics all continue to offer important services, even in cases where their buildings are closed.

Graduate students can check the Graduate Studies FAQ page for additional information.

 

The University of Guelph is committed to the continued delivery of excellent academic programs and resources and after significant review and consultation has made the decision to go ahead with international tuition fees effective May 1. We appreciate that students may experience challenges paying their Summer 2020 bill and want you to know that we are here to assist you.

If you require financial assistance, you can apply for an International In-Course Bursary for undergraduate and graduate students. As well, recognizing that some students may be facing financial challenges due to the COVID-19 pandemic, the University has created a dedicated COVID-19 Emergency Bursary to assist our international students with unexpected COVID-19 expenditures. Students are encouraged to apply for either or both bursaries by submitting an International Student Financial Need Assessment form. The application deadlines are July 2 for an in-course bursary and August 4 for a COVID-19 Emergency Bursary. Graduate students should check the Graduate Studies FAQ page for additional funding options.

If you are unable to pay your student account in full by the payment deadline (May 29), you can request to pay your tuition in installments by completing the Financial Arrangement Request Form (see the Forms & Documents page). The $60 deferral fee is waived for the Summer 2020 semester.

 

Student Financial Services will no longer be accepting in-person payments for your student financial account – this includes debit payments. Check the list of accepted payment methods.

 

Email accquest@uoguelph.ca from your uoguelph.ca email account to request a refund. The refund will be issued through Electronic Funds Transfer (EFT) – Direct Deposit. Please submit your banking information on WebAdvisor if we do not already have your information on file. Read the instructions for submitting your banking information.

Due to the current situation with COVID-19, we are experiencing a significantly higher volume of refund requests and are working to issue refunds as quickly as possible. Please allow four to six weeks for a refund to be received in your bank account.

 


Awards

Eligibility for new or continuing scholarships will be based on numerically graded courses only. Students who opt for a “pass” on courses in Winter 2020 will have those courses included in their cumulative credits requirement, but it will not impact their cumulative grade point average for selection or eligibility.

 

Departments who hire Work Study students will determine whether or not their Summer 2020 Work Study positions are available, with consideration given as to whether there is sufficient work available to support remote working arrangements. Additional questions may be directed to Human Resources.

Financial Need Assessment Forms will be available beginning April 27, and SFS will assess students’ need eligibility as usual.

Employers of Work Study students will determine if the requirements of the position can be fulfilled while ensuring they are following U of G policies and procedures related to COVID-19.

 

We are proceeding under the premise that we have some options and flexibility for students who secured URA positions. Students selected for a URA position should consult with the hiring faculty or manager. Hiring faculty and managers will assess options around start and end dates, hourly wages, and conducting research remotely while ensuring U of G policies and procedures related to COVID-19 are followed.

Hiring departments should consult Human Resources for assistance with their hiring. Funding for this program is available, and all efforts should be made to employ students selected for URA positions.

 

Due to the change to the refund schedule for Summer 2020, graduate awards will be dispersed in two installments: 1/3 in mid-May and the remaining 2/3 in early June (provided full-time registration is maintained). Please ensure your banking information is up to date with Student Financial Services to receive your funding by Direct Deposit. Read more about how to submit your bank information on WebAdvisor.

 


OSAP and COVID-19

If your exchange was cancelled due to COVID-19, your OSAP application will not be impacted. Any refund of tuition or fees, up to the total value of OSAP received, must be returned to the National Student Loans Service Centre. This government regulation is outlined in the Master Student Financial Assistance Agreement (MSFAA).

 

We are working closely with the Ministry of Colleges and Universities to ensure students are not penalized due to a COVID-19 related withdrawal. Students who fully or partially withdraw due to COVID-19 (i.e., drop below full-time OSAP eligibility) will be eligible to submit an appeal. This appeal will be for students who, due to COVID-19, are ill, self-isolating, quarantined or caring for an immediate family member (i.e., spouse, parent or dependent) and could not participate in class. It can also be used for students who withdrew due to mental health issues resulting from COVID-19. Details about the appeal process will be available later.

 

Selecting the pass designation versus a numerical grade will not directly impact your OSAP academic progress requirements. OSAP will consider the total number of completed credits over your study period to assess academic progress. Read more about OSAP academic progress on our OSAP webpage.

Students who do not meet OSAP academic progress requirements due to circumstances beyond their control can submit an appeal. Please email finaid@uoguelph.ca to request an OSAP Appeal Form.

 

Any refund of tuition or fees, up to the total value of OSAP received, must be returned to the National Student Loans Service Centre. This government regulation is outlined on the Master Student Financial Assistance Agreement (MSFAA).

 

Yes, CERB or CESB received during your OSAP study period would need to be reported as "other income". You should not report CERB or CESB in the government income section of your application but rather include it along with all other income in your response to the "other income" question.

 

To reset your OSAP password:

  1. Visit the OSAP website
  2. Click “Log In”
  3. Click “Forgot OAN or password” to retrieve either your OSAP Access Number (OAN) or password using the online or email options.

If you cannot retrieve the information this way, complete a Forgot OSAP Access Number and/or Password form found on the OSAP website. Mail the form along with the required supporting documentation to the Ministry or forward to our office electronically. You will then receive your information by mail.

 

If possible, submit your OSAP documentation directly through your OSAP account online. You can upload documents from the Print/Upload page in your account.

If you have other documents such as reviews or appeals, look for the link that says, “Click here if you have other (optional) documents to upload”. This will take you to the Optional Uploads page where you can submit application updates or review documents.

You can also email documents to finaid@uoguelph.ca. Please use your uoguelph.ca email account and include your student ID in your email message. Please send documents as PDFs when possible.