COVID-19 FAQs

Student Financial Services (SFS) Availability

SFS is available by phone between 1 and 4 p.m., Monday to Friday. You can reach us at 519-824-4120 x58715.

SFS staff is also available by email and are responding as quickly as possible to emails.

Questions about your student account, such as payments, refunds, amount owing, and UHIP can be directed to accquest@uoguelph.ca.

Questions about government aid, changes and updates to your OSAP, appeals, and financial counselling can be directed to finaid@uoguelph.ca.

Questions about all University of Guelph scholarships, bursaries, Work Study, and the Undergraduate Research Assistantship program can be directed to awards@uoguelph.ca.

 


Student Accounts – Tuition, Refunds and Payments

Effective May 1, 2020, all fees that were optional in the fall 2019 and winter 2020 semesters are now compulsory for students on the Guelph campus. This includes Student Organization fees and other University fees.

While many things have changed as a result of the COVID-19 pandemic, U of G’s commitment to delivering high-quality courses and innovative programs and to student success has stayed the same. All students will be able to start or resume their studies and work toward degree completion. This includes the ability to complete coursework, take exams and receive grades for the courses in which they enrolled. As such, tuition rates will not change.

 

The cost of delivering courses and programs remains the same, regardless of delivery format. In fact, the University is incurring new and additional costs from having to move the bulk of courses and programs online due to COVID-19. These costs include digital infrastructure, staffing, training and enhancements that are needed to ensure high-quality offerings and delivery.

 

Tuition costs reflect our commitment to continue to deliver excellent academic programs and student services. Faculty and staff have worked hard to develop innovative and engaging ways to teach and support students both inside and outside of the classroom. Tuition is vital to maintaining academic continuity and operations, as well as providing the supports students require now and when the University returns to normal operations. As mentioned, U of G will continue to offer high-quality courses and programs, and all students will be able to continue their studies and make progress toward degree completion this fall.

It is also important to note that domestic tuition is currently frozen as per the current Tuition Fee Policy from the Ministry of Colleges and Universities. In addition, last year’s provincial government mandated a 10 per cent tuition cut and implemented changes to the Ontario Student Assistance Program.

 

We recognize the financial stress and challenges many students are facing. U of G has created and deployed numerous initiatives to support our students, from emergency relief funding to research support to new bursary funds to help ensure access and support. More information is available at Student Financial Services.

 

Most student fees are being reduced by 30 to close to 40 per cent. Many student fees are being reduced for the Winter semester. The University will continue to offer important support services to help our students achieve academic and personal success. This includes OpenEd (Distance Education), CourseLink support, Student Accessibility Services, Student Wellness and Gryphons Athletics. In keeping with public health and government directives on physical distancing, some of these services may be delivered through online platforms or by phone. As such, some compulsory fees have been charged to maintain these essential services.

 

Student Financial Services will no longer be accepting in-person payments for your student financial account – this includes debit payments. Check the list of accepted payment methods.

 

Email accquest@uoguelph.ca from your uoguelph.ca email account to request a refund. The refund will be issued through Electronic Funds Transfer (EFT) – Direct Deposit. Please submit your banking information on WebAdvisor if we do not already have your information on file. Read the instructions for submitting your banking information.

Due to the current situation with COVID-19, we are experiencing a significantly higher volume of refund requests and are working to issue refunds as quickly as possible. Please allow one to two weeks for a refund to be received in your bank account.

 

Winter 2021 bills for tuition and fees are now posted on WebAdvisor. The payment deadline is January 15, 2021. Please refer to the dates and deadlines page for more details.

 

If you are unable to pay your student account in full by the payment deadline, you can request to pay your tuition in installments by completing the Financial Arrangement Request Form on the Forms and Documents page. The late payment fee will be waived for Winter 2021 as long as you complete the Financial Arrangement Request Form (FARF). Your FARF will be reviewed and you will receive an email in your uoguelph.ca email account indicating if your FARF has been approved or denied. Your form will not be approved until the minimum payment (as indicated on your FARF) is received on your student account. The $60 deferral fee will be waived for the Winter 2021 semester.

 


Awards

Eligibility for new or continuing scholarships will be based on numerically graded courses only. Students who opt for a “pass” on courses in Winter 2020 will have those courses included in their cumulative credits requirement, but it will not impact their cumulative grade point average for selection or eligibility.

 

Departments who hire Work Study students will determine whether or not their Fall and/or Winter Work Study positions are available, with consideration given as to whether there is sufficient work available to support remote working arrangements. Additional questions may be directed to Human Resources.

Financial Need Assessment Forms are now available, and SFS will assess students’ need eligibility as usual.

Employers of Work Study students will determine if the requirements of the position can be fulfilled while ensuring they are following U of G policies and procedures related to COVID-19.

 


OSAP and COVID-19

We are working closely with the Ministry of Colleges and Universities to ensure students are not penalized due to a COVID-19 related withdrawal. Students who fully or partially withdraw due to COVID-19 (i.e., drop below full-time OSAP eligibility) are eligible to submit an appeal. This appeal is for students who, due to COVID-19, were ill, self-isolating, quarantined or caring for an immediate family member (i.e., spouse, parent or dependent) and could not participate in class. It can also be used for students who withdrew due to mental health issues resulting from COVID-19. Students who meet this requirement can submit an OSAP Exceptional Circumstances Review form accompanied by an attestation that identifies the COVID-19 measures taken and for whom. It must also include the dates you were impacted. The form can be found on the OSAP website or by emailing finaid@uoguelph.ca.

 

Yes, CERB, CESB, CRB, CRSB and WEPP income received during your OSAP study period would need to be reported as "other income." You should not report these in the government income section of your application but rather include them along with all other income in your response to the "other income" question.

 

To reset your OSAP password:

  1. Visit the OSAP website
  2. Click “Log In”
  3. Click “Forgot OAN or password” to retrieve either your OSAP Access Number (OAN) or password using the online or email options.

If you cannot retrieve the information this way, contact finaid@uoguelph.ca.

 

If possible, submit your OSAP documentation directly through your OSAP account online. You can upload documents from the Print/Upload page in your account.

If you have other documents such as reviews or appeals, look for the link that says, “Click here if you have other (optional) documents to upload”. This will take you to the Optional Uploads page where you can submit application updates or review documents.

You can also email documents to finaid@uoguelph.ca. Please use your uoguelph.ca email account and include your student ID in your email message. Please send documents as PDFs when possible.

 

The University is preparing for the majority of our classes to be delivered online or in an alternative format this winter. For this reason we advise you to answer “Yes” to the OSAP question regarding whether or not you will register for courses through distance education (DE), correspondence, and/or fully online. If/when you receive information about your fall class schedule that indicates your specific delivery will not be fully online, email finaid@uoguelph.ca to let our OSAP department know and we will update your OSAP application accordingly.

Thank you for your patience and understanding as we maneuver these challenging times. Our intent is to provide the best advice based on what we know today, knowing full well that at any given moment things could change. We encourage you to keep checking the Student Financial Services website for the most up-to-date information on our services, as well as COVID-19 FAQs.

 

Under the CARES Act, the U.S. Department of Education allows a foreign institution to offer courses through distance education if the government authorities in the country in which the foreign institution is located have declared a public health emergency, major disaster or emergency, or national emergency due to COVID-19. The foreign institute can continue to offer the courses via distance education for the duration of the emergency and the first payment period after the emergency ends. This means that if the state of emergency ends during the Fall term, students will be allowed to take courses through alternative formats or distance education during the Winter term only.

 

If parental income for 2020 will be less due to unexpected and/or one-time extenuating circumstances (e.g., job loss, illness, retirement, etc.), you can submit a “Request to Use Parents’ Estimated Income” review. The form is available on the OSAP website or by contacting finaid@uoguelph.ca.

 

If you will not be attending full-time studies (based on OSAP’s definition), you must email finaid@uoguelph.ca to change your Fall/Winter OSAP application to Fall only. It is your responsibility to ensure your application is changed prior to the school confirming your enrolment, which begins in early January. If your application is already confirmed, drops and/or withdrawals are subject to penalties.

If you decide to attend on a part-time basis (based on OSAP’s definition), you may be eligible to apply for Part-Time OSAP.

More information can be found on the OSAP Eligibility webpage.

 

We recommend that you review your application to ensure the information is correct. Common errors or omissions include but are not limited to:

  • incorrect course load;
  • reporting university scholarships/bursaries that the school reports on your behalf resulting in your awards being counted twice;
  • adding decimals to parental income resulting in higher income being reported;
  • not completing a Request for Review: Adjust Living Allowance form if your parents reside within 30km but you do not live with them

We recommend that you log into your OSAP account, select “check status” and select “View a summary of your application” to review your application and ensure your responses are correct. You cannot make changes to your application yourself, therefore if you want to update information on your application, you must upload a signed letter to OSAP website that identifies the items you want to update or change along with any required documents.

If you have concerns after reviewing you application or you are unsure, please contact finaid@uoguelph.ca with a brief summary of your situation/concerns for guidance.

 

You should receive an estimate after you submit your OSAP application. It typically takes an additional 1-5 business days for your assessment to be available on your OSAP account. In some cases, your assessment will not be available if you have certain supporting documentation outstanding. Please ensure all supporting documentation has been submitted and allow additional time for processing.