Contact Us

Our office is under renovation!

We continue to provide service online and through email, phone and in-person support. Here's how to contact us:

  1. By email at the addresses indicated below
  2. By phone at 519-824-4120 x58715 between 1 and 4 p.m., Monday to Friday (excluding holidays)
  3. In person at the help desk on the first floor of the University Centre (near the bus loop) between 8:30 a.m. and 4:30 p.m., Monday to Friday (excluding holidays)


Phones are open Monday to Friday from 1 to 4 p.m.

Emails are answered Monday to Friday from 8:30 a.m. to 4:15 p.m.

Email and Telephone Contacts

Phone: 519-824-4120 x58715
Fax: 519-823-9421

Billing & Account Queries

  • Information on billing, payment and your university financial account.
  • Payment arrangements or deferrals.


OSAP & Government Aid Queries

  • Changes and updates to your OSAP account.
  • Queries relating to government aid.


U.S. Loan Queries

  • Queries relating to U.S. government student loans.


Financial Aid Appointments

  • Appeals: OSAP, bursary, family breakdown.
  • Emergency financial assistance.
  • Budget counselling.

Schedule an appointment by phone: 519-824-4120 x58715

Scholarships, Bursaries & Other Award Programs

  • Scholarships, bursaries and travel grants.
  • Queries about the Work Study or Undergraduate Research Assistantship programs.
  • Queries about external scholarships.


Mailing Address

Student Financial Services
Level 3, University Centre
50 Stone Road East
Guelph, Ontario, N1G 2W1