Contact Us

Regular Hours

Phones are open Monday to Friday from 9:30 a.m. to 4 p.m.

Emails are answered Monday to Friday from 8:30 a.m. to 4 p.m.

In-person support available Monday to Friday from 9:30 a.m. to 4 p.m. at the Lincoln Alexander Student Service Centre, located on the 3rd floor of the University Centre (access via north elevators or UC courtyard stairs).

The office is closed for all government holidays.

Email and Telephone Contacts

Phone: 519-824-4120 x58715
Fax: 519-823-9421

Billing & Account Queries

  • Information on billing, payment and your university financial account.
  • Payment arrangements or deferrals.


OSAP & Government Aid Queries

  • Changes and updates to your OSAP account.
  • Queries relating to government aid.


U.S. Loan Queries

  • Queries relating to U.S. government student loans.


Financial Aid Appointments

  • Appeals: OSAP, bursary, family breakdown.
  • Emergency financial assistance.
  • Budget counselling.

Schedule an appointment by phone: 519-824-4120 x58715

Scholarships, Bursaries & Other Award Programs

  • Scholarships, bursaries and travel grants.
  • Queries about the Work Study or Undergraduate Research Assistantship programs.
  • Queries about external scholarships.


Mailing Address

Student Financial Services
Level 3, University Centre
50 Stone Road East
Guelph, Ontario, N1G 2W1