Our office is under renovation!
We continue to provide service online and through email, phone and in-person support. Here's how to contact us:
- By email at the addresses indicated below
- By phone at 519-824-4120 x58715 between 1 and 4 p.m., Monday to Friday (excluding holidays)
- In person at the help desk on the first floor of the University Centre (near the bus loop) between 8:30 a.m. and 4:30 p.m., Monday to Friday (excluding holidays)
Phones are open Monday to Friday from 1 to 4 p.m.
Emails are answered Monday to Friday from 8:30 a.m. to 4:15 p.m.
Email and Telephone Contacts
Phone: 519-824-4120 x58715
Billing & Account Queries
- Information on billing, payment and your university financial account.
- Payment arrangements or deferrals.
OSAP & Government Aid Queries
- Changes and updates to your OSAP account.
- Queries relating to government aid.
U.S. Loan Queries
- Queries relating to U.S. government student loans.
Financial Aid Appointments
- Appeals: OSAP, bursary, family breakdown.
- Emergency financial assistance.
- Budget counselling.
Schedule an appointment by phone: 519-824-4120 x58715
Scholarships, Bursaries & Other Award Programs
- Scholarships, bursaries and travel grants.
- Queries about the Work Study or Undergraduate Research Assistantship programs.
- Queries about external scholarships.
Student Financial Services
Level 3, University Centre
50 Stone Road East
Guelph, Ontario, N1G 2W1