Apple Products

What You’ll Get

• A wide range of Apple products and related services (excluded: iphones)
• Highly competitive pricing
• Simple and quick ordering process
• Reliable and knowledgeable product specialists and technical support team for expert advice
• Quality warranty support
• No minimum order amounts
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Supplier

• CDW Canada Corp 
• CONVERGE (Northern Micro)
• Bluum Technology
• Staples
   

Contract Term

February 1, 2025 (Effective Date) to January 31, 2033 (Termination Date)

Product Offerings

Apple products including, but not limited to, the following:

• Desktop computers
• Notebook computers
• Tablet computers
• Hard disk drives
• Apple product accessories
• Headphones
• Repair services
• Enrolment into the Device enrolment program (DEP). Apple products eligible for Device enrolment program (DEP) will be enrolled during order fulfillment.
• Destruction and disposal services of Apple products through a third party. This third party will issue certification of destruction. Additional charges apply for this service.
• Supplier can accommodate on-site service requests, on a case-by-case basis, for iMacs covered under AppleCare Protection Plan.  Additional charges may apply for this service.

Delivery

Stocked resources usually 2-5 business days.
Non-stock Resources or under extenuating circumstances, lead-time will be mutually agreed between the Supplier and Customer. Supplier will work with client to most effectively meet required timelines.
The specific delivery time for each order shall be confirmed with the Customer’s ordering departments at the time of ordering in accordance with above lead time promises.
The Supplier will co-ordinate directly with the client regarding the status of orders, and delivery.
All goods shipped shall be delivered FOB directly to the Client specified delivery location. All orders will be shipped at no delivery charges. If there are any additional shipping and/or delivery charges, those charges require prior approval in writing by Client.

Limitation

No minimum order required

Governing Documentation

Contracts to be found on Bonfire and on RFP folder, 388 Apple Products

How to Order

Ordering: All orders can be placed through the vendor directly or through the CCS Help Centre for Managed Desktops clients.

Please ensure any new Apple product requisitions are directed through the approved process using the suppliers listed. If you have any questions, please contact the CCS Help Centre at ithelp@uoguelph.ca.

Return & Exchange

Any returns will require a Return Material Authorization (RMA) issued by the Supplier.

For repair services the Supplier offers no charge pick up and drop off of Apple equipment to the University of Guelph campus

The Supplier will be responsible for all shipping costs related to the return and replacement of any damaged or defective Resources from the Customer’s location

Complaints and Feedback

Response within 24 hours

Supplier Contact Information

University of Guelph CCS contact