Procurement Operations FAQ



Can I pay an invoice for goods that I have asked the supplier to hold for us at their warehouse?

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No. An invoice cannot be paid until the goods are received.

If the supplier is requiring the payment of invoice, we should make arrangements to have the goods delivered to the University and moved to an appropriate location for storage. Upon receiving the goods, we can then authorize the invoice to be paid.

Can I use the University’s courier account to ship a document from home?

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Yes, but only if it is for University business and is necessary. 

The University advises that all documents to be sent externally should be sent digitally rather than by hard copy.  However, if the receiver insists on a hard copy original then it is acceptable to ship from your home on the University account.

The University has arranged with FedEx and Purolator for shipping documents from an employee’s home.

To arrange shipping of a document, please follow these steps:

  • Log in the carrier’s shipping portal using your login ID set up under your department’s account.
  • Complete all fields for shipment information as you would normally, including GL coding. The only difference is that you must enter your home address in the shipper’s address field. 
  • Once completed, print the shipping label. 
  • If you have the carrier’s standard document envelope, affix the label to the envelope. If not, set aside the label.
  • Call the courier to arrange for pickup from your home address.
  • When the courier arrives, hand the document package with the shipping label to the carrier.

For information on how to create a shipment online or how to set up an account for the couriers’ online shipping portal, follow the processes at

Can I use the University’s courier account to ship a package from home that’s not a document?

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For non-document shipments, in light of the current State of Emergency, only shipments required for the operation of essential services should be considered.  Non-essential shipments are discouraged and should be minimized.

For essential shipments, if the package is destined for a location outside of Canada, customs documentation must be prepared as per CBSA regulations prior to shipping. Please complete Request for Shipping Documentation form and email it to  The University’s customs team will prepare the customs documentation and will email them to you along with related instructions.

If the package is destined for a domestic location, follow the same process as you would when shipping from your work address, except that you need to enter your home address as the shipper’s address. You will also need to call the courier to arrange for pickup from your home.

For information on how to create a shipment online or how to set up an account for the couriers’ online shipping portal, follow the processes at

Why is my document that was approved with my manager’s digital signature in place of wet signature rejected?

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To accommodate the current working-from-home arrangement, Financial Services has established Financial Services Guidelines  for various financial transaction processes, including deposits, invoice payments and purchasing.  Please follow the Guidelines to obtain or provide electronic approvals in place of wet signatures.

Images of signatures copied onto documents and digital signatures generated from software such as Adobe Fill & Sign or DocuSign are not consistent with these guidelines.  As such, they will not be accepted for internal financial processes at this time.  We are reviewing alternatives in an effort to improve processes going forward'.  Please note that this applies to internal financial processes only.

For certain external documents such as contracts, digital signatures or signature images may be acceptable. Departments should confirm with the external party who is seeking our signatures in such scenario.

Can I order office supplies from the University’s SMCs and have the orders delivered to my home?

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In short, No.

Orders placed with the University’s SMC suppliers with GL Coding shall be delivered to university office locations only.


Will the COVID-19 pandemic affect the supply of goods and services to the University?

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The following suppliers have reported supply interruptions and product shortages as a result of COVID-19. In many cases, these supplies are being prioritized to health care providers.


Expected Interruptions and Product Shortages

Life Technologies/ Thermo Fisher Scientific

PPE (Personal Protection Equipment) and throat/nasal swabs


Unprecedented global demand for kits for viral nucleic acid isolation (QIAamp Viral RNA Mini kits, cat #s 52904 and 52906) and the EZ1 Virus Kit (cat # 955134). 


 qPCR instruments (CFX96), used for COVID-19 testing

VWR International

Items that are directly related to COVID-19 (N-95 Mask, and other Personal Protection Equipment) are being prioritized to critical need areas

Swish Maintenance

PPE products such as gloves, masks; delay in order of sanitizer

Staples Advantage

Back ordered on medical safety supplies, such as disinfectant wipes, Purell sanitizer, respiratory masks

One Diversified Audio Visual Canada

General delays in Smart Technology Products (Smartboards S and R models)

CDW Canada

High demand on laptop products


Longer lead time for laptops due to high demand

Dell Canada

Intel delay is impacting inventories

Delta Guelph Hotel and Conference Centre

Open for catered events, meetings, and accommodations.

Restaurant remains closed. Breakfast, lunch and snack items are available for purchase through Front Desk ‘Good to Go’ Market.

Red Car Services Shared Ride Airport Service has been suspended. Only private service to any airport or other destination is available.

In addition, some suppliers expressed concerns over the border shutdown between the United States and Canada as this could affect their supply chain. As the situation evolves, we will provide further updates in this area.

Other than the noted exceptions above, many of our Supply Managed Contract (SMC) suppliers have indicated no anticipated negative impacts on their supply chains and inventories.