What You’ll Get

• A broad range of OEM, remanufactured and compatible products no matter printer brand or model
• Preferred pricing
• Orders under $50,000 can be authorized in writing by providing 26 digit GL coding at time of ordering
• Second stage option to help you achieve more savings through volume purchases
• Reliable and knowledgeable product specialists and technical support team for expert advice
• No minimum order amounts
• No charge delivery on regular stocked items
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Suppliers

The University has established three master supply agreements with the following suppliers under the OECM master agreement OECM-2018-256.

• PrintersPlus (Agreement OECM-2020-358-03-01411)
• Staples Business Advantage (Agreement OECM-2020-358-01-01412)

Contract term

All the agreements have initial term of January 1, 2021 to July 20, 2022, with optional extensions to July 20, 2024.

Product Offerings

Toner Cartridges and Related Services including, but not limited to, the following:

• A broad range of OEM, remanufactured and compatible products no matter printer brand or model
• Other related products including bio-toner products, maintenance kits, image kits, drum kits, fuser kits, and more
• No-charge Product Recycling Programs that support environmental stewardship
• Extensive product and equipment warranties
• Technical support
• Customer support
• Timely delivery across Ontario

Pricing

PrintersPlus Pricing File Jan 2021

Staples Busines Advantage Pricing File Jan 2021

Delivery

• All goods shipped are delivered FOB directly to the delivery address provided on the order.
• There is no delivery charge for standard items on each supplier’s core product list.
• For custom products or products not listed in the core products list, shipping charges could apply. 
• Suppliers are required to obtain department approval in writing for any applicable shipping charges prior to shipping.

How to Order

1) For orders below $50,000

• Multiple quotes are encouraged but not required.
• Departments must provide all the following information at the time of placing orders:
  • product name, description and part number where applicable
  • order quantity,
  • name, phone number of the person who places the order
  • name, phone number of the person who is to receive the order
  • the delivery address including department, building name and room number
  • 26 digits GL Code
• Suppliers will provide order confirmation within one business day of receiving the order.

2) For orders of $50,000 or more

• A second stage selection by obtaining multiple quotes from the listed suppliers is mandatory.
• Below is the requirements of second stage selection by total order value:

• High value purchase order is required to be issued based on the second stage selection results.

Invoices and Payment

1) For orders below $50,000

• All suppliers will submit electronic invoices as a batch to Purchasing SMC management team directly. 
• Invoices will be paid centrally and charged to the GL coding provided with the orders.
• Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
• Department administrators should review FRS periodically for invoice and pricing verification.

2) For orders of $50,000 or more

• Invoices are handled in accordance with payment processes for regular HVPO.
• Department administrators should approve invoices and forwarded them to A/P for payment.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 

If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1

Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information

PrintersPlus

Staples Business Advantage