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Residence Desk Services

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Your One-Stop Shop

Student Housing Services operates five residence service desks, one in each campus area. Desk Services are available 24/7 to students living in residence.

Visit your Residence Desk for assistance with lockouts, signing out common room keys, general information, noise complaints, pick-up of parcels, borrowing a vacuum, and more.

Our Services

Your mailing address can be found on the Housing Portal. All mail sent to you needs to include your PO Box number and your full name.

All mail is received at the central Mail Room on campus, and then distributed to your Residence Desk for you to pick up, typically the following business day.

You will receive a mailbox key when you check in, so don’t forget to check your mailbox regularly for letter mail!

Ordering from Amazon? Try selecting an Amazon Hub Locker as the delivery location on your next order! See instructions.

Essential items such as vacuums, brooms, and irons are available to sign out from the desk, free of charge.

Students also have access to a variety of items to enhance their residence experience. Study spaces and lounges are available to offer a change of scenery for study sessions or to socialize with friends. Students can borrow pool or ping pong equipment for use in available recreation spaces, or maybe a board game is more your speed! Visit your Residence Desk to find out what is available for your building.

Accidents happen! Whether you’ve forgotten your keys in your room or you’ve lost them entirely, we’re here to help.

For key or building access issues, visit or call your area’s Residence Desk.

If you notice anything in your room or community that needs attention, let us know and we'll be happy to submit a maintenance request. Requests will be prioritized and addressed promptly. For emergencies like water leaks, smoke/fire, no heat, or power loss, contact the Residence Desk immediately.

Need to get a hold of an RA? Want to make a work order?

Whatever you need, Desk Services will be available to give you a hand or point you in the right direction. After midnight, you’ll receive support from our mobile desk services team who are on campus and will come to your location as needed.

Find & Contact Your Residence Desk

Residence Desk Services are available 24 hours a day, 7 days a week.
Desk locations are generally staffed 8 am – midnight* and service is provided by our mobile Desk Services team after midnight. If you need assistance at any time, please contact your residence desk by phone or email – all phone lines are staffed 24/7 and email monitored 24/7.

North Desk

Location: Lennox & Addington Halls
22 Lennox Lane, Guelph, ON N1G 1M8

Serving: Lennox & Addington Halls, Lambton Hall, Johnston Hall, Mills Hall, Watson Hall, Maids Hall (Arts House), University Houses

Desk Hours:
Monday - Sunday: 8 a.m. - 12 a.m. (midnight)
Staffed from August 24 to December 21, 2026

For Assistance:

Phone: 519-824-4120 ext. 58122
Email: northdesk@uoguelph.ca

East Desk

Location: Dundas Hall - East Residence/Towers
64 Dundas Lane, Guelph, ON N1G 3B9

Serving: East Residence/Towers (Glengarry Hall, Dundas Hall, Lanark Hall), East Village

Desk Hours:
Monday - Sunday: 8 a.m. - 12 a.m. (midnight)
Staffed from August 26 to December 21, 2026

For Assistance:

Phone: 519-824-4120 ext. 58124
Email: eastdesk@uoguelph.ca

South Desk

Location: Prairie Hall - South Residence
South Residences, Guelph, ON N1G 1Y4

Serving: South Residence (Maritime Hall, Mountain Hall, Prairie Hall)

Desk Hours:
Monday - Sunday: 8 a.m. - 12 a.m. (midnight)
Staffed from August 24 to December 21, 2026

For Assistance:

Phone: 519-824-4120 ext. 58123
Email: southdesk@uoguelph.ca

West Desk

Location: West Village
78 College Ave W, Guelph, ON N1G 4S7

Serving: West Village, Wellington Woods

Desk Hours:
Monday to Friday: 12 p.m. - 12 a.m. (midnight)
Saturday to Sunday: 8 a.m. - 12 a.m. (midnight)
Staffed from August 28 to December 21, 2026

For Assistance:

Phone: 519-824-4120 ext. 58120
Email: westdesk@uoguelph.ca

Gordon Desk

Location: Gordon Hall
785 Gordon St, Guelph, ON N1G 1Y8

Serving: Gordon Hall

Desk Hours: Staffed 24 hours a day, 7 days a week

For Assistance:

Phone: 519-824-4120 ext. 55081
Email: gordondesk@uoguelph.ca

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Contact Us

Student Housing Services

University of Guelph
Maritime Hall
50 Stone Rd E
Guelph, ON N1G 2W1

519-824-4120, Ext. 58700
housing@uoguelph.ca

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