
Forms, Policies and Conduct
Forms & Conduct
If you have been assigned an outcome from a Community Assistant, or member of the Residence Life Management Team, the letter you were given should have the title of assignment(s) from the list below, including the due date to submit by.
If you have questions or require an alternative format of any of the outcomes or forms below please contact the Community Standards Assistant, please connect with the Community Standards Assistant at communitystandards@uoguelph.ca.
Policies & Procedures
Restorative Approach
The idea of a restorative approach is to “make things right.” We all make mistakes, and sometimes people are harmed by our mistakes. When that happens, our primary goal is to help you learn from your experiences, to see how your behaviour affected others, and to look for ways to resolve the problems. We’ll talk to you about what happened, how others might have been harmed, and how things can be made right so your relationship with the community can be rebuilt.
Residence Community Living Standards (RCLS)
The Residence Community Living Standards ensure that our residence communities are safe, secure, and welcoming. The staff in this area are dedicated to making sure students feel heard and understand our conduct system, along with the Residence Community Living Standards (RCLS).
Purpose of the RCLS
The RCLS are part of your Residence Contract and aim to enhance your overall experience in residence. They help:
- Promote appropriate behaviours for a residence community.
- Restore situations by repairing harm.
- Rebuild trust and reconnect with your community.
Your Responsibilities
As a resident, you are responsible for adhering to the behavioural standards outlined by Student Housing Services. Remember:
- The RCLS support your learning and personal wellness.
- Ignorance, anger, alcohol, or substance use will not be accepted as excuses for unacceptable behaviour.
- The RCLS encourage you to take responsibility for your actions to ensure everyone in residence has a safe and enjoyable experience.
Hello - Welcome to Residence!
Meeting new people, adjusting to university, and living with others will bring many new experiences, both fun and challenging. There are many individuals who are part of our residence communities who are here to support you and your academic success. Our Residence Life Staff are a tremendous resource to utilize.
Learning & Community
We hope these new experiences in Residence bring lots of learning. From sharing common space, living with others, understanding what a “boogie” is, how to manage your time, respecting diverse perspectives, and ultimately- what it means to be part of a community.
Our Philosophy
We know that mistakes will happen and, while we deal with serious issues in a manner appropriate to the behaviour, in most situations our goals with the conduct system are to help students:
- Learn appropriate behaviours
- Restore the situation by repairing harms
- Re-connect by rebuilding trust
To learn more about our approach and Restorative philosophy, check out the Process section.
Residence offers a unique opportunity to live and learn alongside people from a variety of backgrounds and perspectives. Success in this environment requires a willingness to share space respectfully, embrace differences, and contribute positively to the community by following and promoting our Residence Community Living Standards.

Connect With Us
We want to hear from you and answer any questions you may have. If we don’t know the answer, we will get one for you. For general inquiries, visit Student Housing Services in Maritime Hall (8:30 a.m. - 4:30 p.m.) or e-mail residencelife@uoguelph.ca.
For questions regarding the Residence Community Living Standards (RCLS), contact the Residence Behaviour and Wellness Manager at rbwm@uoguelph.ca.
Residence Life Managers and Residence Service Desks are located throughout our buildings.
Current hours and contact information.
The Basics
- Cooperation with staff is expected.
- Quiet hours begin at 1 a.m. on Friday & Saturday and 11 p.m. every other night. During O-Week, quiet hours vary.
- Residents are responsible for the actions and behaviour of their guests.
- Activities that compromise the safety of others, such as tampering with fire safety equipment, is taken seriously and may result in a fine and/or eviction.
- Parties involving alcohol and/or loud music are not permitted.
- Drinking games and activities that encourage the rapid consumption of alcohol are not permitted.
- Alcohol and Cannabis are not permitted during O-Week. At all other times you must be of legal age to possess or use alcohol or cannabis. Please review the Alcohol Policy and Cannabis Policy.
To access the Residence Life Staff on call, contact your Residence Service Desk:
- Call: 519-824-4120
- North Desk | Ext. 58122
- South Desk | Ext. 58123
- East Desk | Ext. 58124
- Gordon Desk | Ext. 55081
- West Desk | Ext. 58120
In case of an emergency, contact the Campus Safety Office at 519-840-5000.
Community Members
Our community in residence includes many different folks who all work together to ensure residence is the best space it can be. You’ll learn of even more resources and support across campus when you move into Residence.
You have the right:
- To an environment that is conducive to learning, wellness and academics.
- To have your person, property and views respected.
- To feel safe and secure in your residence community.
- To be treated fairly and have an unbiased conduct process.
You have the responsibility:
- Not to contribute, condone or act in a way that infringes upon another student’s rights.
- To treat all members of the residence community with respect.
- To act in a responsible manner that does not compromise your own safety or endanger the health and safety of others.
- To read, understand and abide by the Residence Contract, the RCLS and the University’s Student Rights and Responsibility Policy.
As a resident, Student Housing Services requires that you:
- Check and respond to your U of G email account regularly.
- Follow all rules and regulations as established by Student Housing Services.
- Follow all administrative procedures such as room checkouts and lockouts.
- Carry your University of Guelph student identification with you.
We ask that you:
- Work together to keep our communities safe. When things happen in the community that threaten it, help hold others accountable, or ask for help from Residence Life Staff, Desk Staff, or Campus Safety Office.

Conflict
When living with new individuals and sharing spaces in residence, it is important to acknowledge that you may experience conflict with others in the community. Students are expected to be honest with each other, share expectations, think about possible impacts that their actions may have on others, and take initiative to resolve their own conflicts.
Our Residence Life Staff and Management Team will assist when needed to resolve conflicts within our communities. Learn more about how to approach conflict in residence.
Introduction to Our Community Standards
As a resident, it is your responsibility to comply with the behavioural standards outlined.
Our Residence Community Living Standards (RCLS) exist to support your learning and overall personal wellness. Ignorance, anger, or substance use will not be accepted as an excuse for unacceptable behaviour. The RCLS also encourages you to take responsibility for your actions to ensure that everyone in residence has a safe and enjoyable experience.
Behaviour that does not comply with our RCLS will typically be followed up by the Residence Life Staff (RLS). The RLS will identify any problematic behaviour and will take steps to resolve or document the incident. Additional information on how we address and resolve behaviour that does not comply with the RCLS is outlined in the Process section. Depending on the situation that occurs, we may consult or refer to other departments and policies on campus including Diversity and Human Rights, the Campus Safety Office, Student Support and Response Team, or the Office of Student Accountability.
All residents must abide by all Federal, Provincial, and Municipal laws as well as University policies and regulations. This includes the Diversity and Human Rights Policy and Sexual and Gender Based Violence Policy.
The Residence Community Living Standards are categorized into seven areas: Alcohol, Cannabis & Drugs, Guests, Respect, Fire Safety, Building Care, Safety & Security, and Dignity & Integrity. The RCLS which also fall under the Student Rights and Responsibility Policy are indicated by an asterisk “*”. We encourage you to read these documents thoroughly.
Student Housing Services (SHS) is committed to supporting the personal, social, and academic success of students who live in residence. Exceptions to the Residence Contract, which include the Residence Community Living Standards, may be made to meet a medical, religious or cultural accommodation request. Students who wish to request special consideration with respect to a Residence Community Living Standard policy (e.g. use of candles, medical cannabis) may do so by contacting the Residence Behaviour and Wellness Manager at rbwm@uoguelph.ca.
Please note that accommodations are not guaranteed as Student Housing must consider the potential impact on the health and safety of the surrounding residence community, as well as any legal obligations that may exist.
If you have any questions regarding the RCLS please contact us at communitystandards@uoguelph.ca or talk to a member of RLS.
Alcohol, Cannabis & Illegal Drugs
Any conduct or behaviour related to alcohol, cannabis, or illegal drugs that threatens the safety or well-being of oneself or others is prohibited. Full details available in the Alcohol Policy, Cannabis Policy and Illegal Drug & Substance Policy.
Guests
A guest is defined as any individual who does not have an assigned room in the building they are currently in. There are three stages to the guest policy, which are outlined below. The decision to move between phases will be dependent on the time of year, current building trends, University policies, and the safety and security of students. Student Housing Services reserves the right to modify the dates communicated below based on community need.
We will be starting the year in Stage 1 of the guest policy (as of September 3, 2026).
Learn More: Guest Registration
Stage 1 – No Guests
Student Housing Services (SHS) has a no guest policy in place every year during Orientation week to support the development of relationships amongst students in their immediate community. Guests are also restricted during times of the year that are traditionally busier and at risk of behaviours such as over intoxication.
For the 2026-2027 academic year, residence will be in Stage 1 during the following times:
- Orientation Week: September 3, 12 p.m. (noon) - September 14, 12 p.m. (noon)
- Homecoming: September 25, 12 p.m. (noon) – September 27, 12 p.m. (noon)
- Halloween: October 30, 12 p.m. (noon) – November 1, 12 p.m. (noon)
- St. Patrick’s Day Weekend: March 12, 12 p.m. (noon) - March 14, 12 p.m. (noon)
- St. Patrick’s Day: March 17, 12 p.m. (noon) - March 18, 12 p.m. (noon)
Respect
Behaviour that interferes with a resident’s right to study, sleep, and learn or is a nuisance to the surrounding community is not permitted.
Fire Safety
Behaviour related to fire and fire safety which endangers the safety of others is prohibited.
Learn More: Fire Safety | Smoke-Free U of G Policy
Safety & Security
Behaviour that jeopardizes or has the potential to jeopardize the safety & security of oneself, others or a residence community is prohibited.
Dignity & Integrity
Behaviour that has the potential to or causes bodily harm, interference, fear or intimidation is not permitted. Learn more from the Office of Diversity and Human Rights.
Building Care
Actions that have the potential to cause damage to a residence building or compromise services provided by Student Housing Services are not permitted. Students living in residence are responsible for their space, including locking their doors.
Process
What happens if I do something contrary to the Residence Community Living Standards?
We’ll Talk With You: In most cases when there is behaviour that may not comply with the RCLS you will be approached by one of our Residence Life Staff. They will talk with you about the problematic behaviour (e.g., if your music is too loud) and ask you to make adjustments so that your behaviour isn’t impacting others in a negative way.
Outcomes
What will the decision be?
Our hope is that students will learn from mistakes, work to repair any negative impact from problematic behaviour and rebuild trust in the community. In order to accomplish these goals, one or more of the outcomes listed below may be used. The types of outcomes discussed with you will shift if you continue to be involved in multiple incidents throughout the year.
Right to Appeal
If you have been found in breach of the Residence Community Living Standards (RCLS), and you disagree with this finding, you have the right to appeal.
Your appeal must be submitted within five (5) business days of receiving the decision letter through the Housing Portal. Appeals must be based on the appeal grounds noted below and include an appeal statement and original decision letter/agreement when submitted.
- Procedural Fairness: A lack of procedural fairness impacted the outcome of the decision.
- Unreasonable Outcome: The outcome is unreasonable given the behavior involved.
- New Information: New information has come to light that was unavailable at the time of the original decision.
Once submitted, the appeal will go to the Residence Behaviour and Wellness Manager for review. The Residence Behaviour and Wellness Manager will determine whether you have provided sufficient information based on the grounds above and may request to meet with you so more information may be gathered. If your appeal moves forward, it will then be heard by another member of the Student Housing Services team. Alternatively, you may choose to explore Alternative Dispute Resolution with the Residence Behaviour and Wellness Manager.
A formal appeal is only required if you are still not satisfied with the Manager/Coordinator’s decision after you have met with them.
For more information regarding the appeal process, please refer to the Frequently Asked Questions on our website or contact the Residence Behaviour and Wellness Manager at rbwm@uoguelph.ca.
Standard of Proof
The standard of proof used within the Residence Community Living Standards is a balance of probability. If, after all credible information has been heard, the Student Housing Services’ personnel involved believe that the incident is more likely than not to have occurred and there is reasonable evidence that the person(s) responsible can be determined, then the standard of proof has been met.
Authority
The RCLS are governed by Student Housing Services under the authority of the University of Guelph and in accordance with the Student Rights and Responsibility Policy. Any behaviour by a resident or individual within a defined Residence Area that does not comply with a) these Residence Community Living Standards; b) University policies and regulations; and/or c) Federal, Provincial and Municipal laws may result in staff addressing the behaviour.
Prior Behaviour
A resident’s prior behaviour (including prior Community Resolutions or Incident Reports) is considered when outcomes are developed. Outcomes are progressive as breaches of the RCLS occur. Prior behaviour in residence may also be considered in processes adjudicated through the Student Rights and Responsibility Policy.
Residence Contract
Serves as the overarching document that defines the relationship between the student and Student Housing Services.

Administrative Fees
Residents must check out of residence as per guidelines outlined by Student Housing Services.
The following are fees that may be applied:
- Improper Checkout: $125.00
- Lock Change: $75.00
- Abandoned Property Removal: $25.00
- Key Sign Out (after 3 per semester): $5.00
- Late Extension Requests: $20.00
- Late Equipment and Key Return: $20.00
Administrative Fees are not inclusive of all fees that may be applied. Additional fees and administrative policies are available on our website.



