Support Information
For products marked as supported, support can be obtained through the CCS Help Centre (x58888), unless otherwise indicated. For products marked as not supported, support may still be available from the software vendor.
Obtain
CCS handles distribution of this product and will assist you in obtaining it
Install
CCS will assist in troubleshooting installation issues of this product
Use
CCS will assist you with using the software for its intended purpose(s)
CCS cannot guarantee compatibility with all individual machines.
| Product | Obtain | Install | Use | ||
|---|---|---|---|---|---|
| Adobe Products [1] | Yes | No | No | ||
| ESRI ArcGIS [2] | Yes | No | No | ||
| JAWS [3] | Yes | No | No | ||
| Maple [4] | Yes | No | No | ||
| Matlab [5] | Yes | No | No | ||
| McAfee VirusScan [6] | Yes | Yes | Yes | ||
| Microsoft Office [7] |
Yes (from Gryph mail) |
Yes |
Best Effort Support |
||
| Microsoft Project [8] | |||||
| 2013 | Yes | No | No | ||
| Microsoft Visio [9] | |||||
| 2013 | Yes | No | No | ||
| Microsoft Visual Studio (formerly MSDN) [10] |
Yes | No | No | ||
| Microsoft Windows | Yes | No | No | ||
| Windows 10 [11]
Versions 1607, |
Yes | No | No | ||
|
Windows 10 Education [12]
Version 1803 |
Yes | No | No | ||
| Windows 10 [11]
Versions 1511 and prior |
No | No | No | ||
| Windows 8.1 | No | No | No | ||
| Windows 8 | No | No | No | ||
| Microsoft Windows Server [13]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| 2008 [15]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| 2012 [15]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| NVivo [16] | Yes | Yes | Yes | ||
| Red Hat Enterprise Linux [17]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| RH6 [17]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| RH7 [17]* | Via Managed Servers [14] |
Via Managed Servers [14] |
Via Managed Servers [14] |
||
| SAS [18] | Yes | No | No | ||
| SPSS [19] | Yes | No | No | ||
| *Members of the University of Guelph community who are not Managed Servers [14] customers and have Microsoft Windows Servers or Red Hat Enterprise Linux Servers under their care are fully responsible and accountable for them, including but not limited to installation, patching, troubleshooting and security. | |||||