What You’ll Get

• A wide range of building controls products and services
• Highly competitive pricing at the best contractor price offerings.
• Simple ordering process
• Reliable and knowledgeable product specialists and technical support team
• Quality warranty support
• No minimum order amounts
• No charge delivery on regular stocked items
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Supplier

• Yorkland Controls Limited 

Contract Term

The initial term of February 1, 2021 to January 31, 2024, with three optional extension terms of three years each (final expiry 2033).

Product Offerings

Building controls products including, but not limited to, the following:

• Boiler, Combustion and Flame Safe-Guard Controls and Systems
• Building Automation Controls and System Panels
• Pneumatic Building Controls
• Lighting Controls and Systems
• Valves, Actuators and Dampers
• Wired and Wireless Sensors and Controls
• Contactors, Relays, Timers, Switches
• Metering and Flow control
• Industrial Process Solutions
• Smart technology products and services
• Customer training and education
• Information on new technologies and industry best practices
• Customer support services by In-house engineering and technical support group

Pricing

The pricing is the best contractor pricing on all HVAC service parts.  The supplier can provide lower pricing where applicable for larger volumes, special promotions, etc.  Under this contract the supplier set pricing is refreshed as changes are received from the manufactures. 

Delivery

• All goods shipped are delivered FOB directly to the delivery address provided on the order.
• For custom products or products shipping charges could apply. 
• Suppliers are required to obtain department approval in writing for any applicable shipping charges prior to shipping.

How to Order

• Orders can be placed via phone or email to supplier contact.
• Departments must provide all the following information at the time of placing orders:
  • product name, description and part number where applicable
  • order quantity,
  • name, phone number of the person who places the order
  • name, phone number of the person who is to receive the order
  • the delivery address including department, building name and room number
  • 26 digit GL Code
• Suppliers will provide order confirmation within one business day of receiving the order.

Invoices and Payment

• The supplier will submit electronic invoices as a batch to Purchasing SMC management team directly. 
• Invoices will be paid centrally and charged to the GL coding provided.
• Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
• Department administrators should review FRS periodically for invoice and pricing verification.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 

If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1

Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information

Yorkland Controls Limited