What You’ll Get

• Bottled Water
• Bottled Water Dispensers
• Bottled Water deliver program
• Point of Use Coolers
• Point of Use Water Filtration Units
• Preferred rates
• No minimum order amounts
• No charge delivery
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Supplier

• Culligan of Canada (SMC-01425)

Contract Term

The agreement initial term is April 1, 2021 to March 31, 2026, with three (3) additional one (1) year optional extension (final expiry March 31, 2029).

Product Offerings

• Bottled water delivery program with choice of spring water; reverse osmosis water; distilled water available in case size of 4x4L
• Wide selection of water dispensers and POU filtration systems for rental or purchase
• All units will be sanitized on an annual basis

Product Brochure

Pricing

Culligan of Canada pricing file

Delivery

• All goods shipped are delivered FOB directly to the delivery address provided on the order.
• Standard delivery based on a 2-4 week delivery cycle (All scheduled deliveries that fall on a holiday are automatically scheduled to the next business day.)
• Off route deliveries will be met within 1-2 business days
• Delivery time for orders shall be confirmed at time of ordering in accordance with above lead times

How to Order

• Departments can place order by email to GCPG@culliganwater.ca or by phone with written confirmation.
• Departments must provide all the following information at the time of placing orders:
  • Product code, quantity and detailed description
  • Name of order contract, contact number and extension
  • Name of the person to receive the order
  • the delivery address including department, building name and room number
  • 26 digits GL Code
• Suppliers will provide order confirmation within one business day of receiving the order.

Invoices and Payment

• Supplier will submit electronic invoices as a batch to Purchasing SMC management team directly. 
• Invoices will be paid centrally and charged to the GL coding provided with the orders.
• Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
• Department administrators should review FRS periodically for invoice and pricing verification.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 
If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1
Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information