Custodial Supplies and Equipment

What You’ll Get

• A wide range of custodial supplies, equipment and related services
• Preferred pricing
• Simple and quick ordering process
• Reliable and knowledgeable product specialists and technical support team for expert advice
• Quality warranty support
• No minimum order amounts
• No charge delivery on regular stocked items
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Suppliers

The University has established two master supply agreements with the following suppliers under the OECM master agreement OECM-2018-297.

• Swish Maintenance Limited (OECM-2018-297-07-01413 CSA) – Primary
• Superior Solutions Ltd (OECM-2018-297-06-01414 CSA) - Secondary

Contract Term

All the agreements have initial term of January 1, 2021 to June 14, 2024.

Product Offerings

Variety of custodial supplies, equipment and related services including, but not limited to, the following:

• Chemicals (e.g. disinfectants, general purpose, hand sanitizers, hand soap, odor eliminators, and floor strippers);
• Cleaning hardware and consumables (e.g. brooms, buckets, dusting hardware, mops, receptacle and carts, scour pads sponges, spray bottles, squeegees, floor buffing pads, and floor striping pads);
• Cloths and towels (microfiber cloths, terry towels);
• Dispensers (e.g. generic and/or proprietary, hand sanitizer dispensers, paper product dispensers, and soap dispensers);
• Garbage bag (e.g. biodegradable, heavy duty, and industrial bags);
• Floor finishers (e.g. sealers);
• Ice melters and rock salt;
• Matting (e.g. entrance and chevron);
• Miscellaneous (e.g. batteries, light bulbs, padlocks and personal protective equipment);
• Disposable paper products (e.g. facial tissues, paper towels, and toilet paper);and,
• Custodial related equipment (e.g. auto scrubber, vacuum cleaners, and equipment parts).
• Laundry Program services - MicroFibre Cloth
• Equipment Training
• Equipment Related Services (warranty and non-warranty repair, technical support)
• Training
• Information on new technologies and industry best practices
• Customer support services by In-house engineering and technical support group

Pricing

Swish Maintenance Limited

Superior Solutions Ltd

Delivery

• All goods shipped are delivered FOB directly to the delivery address provided on the order.
• No delivery charge for standard items.
• For custom products, dangerous goods, or heavy products, shipping charges could apply. 
• Suppliers are required to obtain department approval in writing for any applicable shipping charges prior to shipping.

How to Order

• Orders can be placed via phone or email.
• The following information must be provided when placing orders:
  • product name, description and part number where applicable
  • order quantity
  • name, phone number of the person who places the order and the person to receive the order
  • delivery address including department, building name and room number
  • 26 digit GL Code
• Suppliers will provide order confirmation within one business day of receiving the order.

Invoices and Payment

• Suppliers will submit electronic invoices as a batch directly. 
• Invoices will be paid centrally and charged to the GL coding provided with the orders.
• Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
• Department administrators should review FRS periodically for invoice and pricing verification.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 

If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1

Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information

Swish Maintenance Limited

Superior Solutions