What You’ll Get

• Large selection of acid-free, virgin and recycled paper, including white and coloured paper ranging from blue, red, and yellow, to gold, fuschia, lime, and more
• Range of paper types including bond, coverstock, index, newsprint, paper roll, and text
• Option to order “Rainbow cartons”, with sheets of paper in assorted colours
• Options to order paper samples prior to placing an order 
• Simple and quick ordering process that benefits both customers and suppliers
• Second stage option to help you achieve more savings through volume purchases
• Reliable and knowledgeable product specialists and technical support team for expert advice
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Suppliers

The University has established supply agreements with the following suppliers under the OECM master agreement OECM-2018-319.

• Grand & Toy Limited (Agreement OECM-2018-310-02-01434)
• Staples Business Advantage Canada. (Agreement OECM-2018-319-01-01435)

Contract term

All the agreements have initial term of May 1, 2021 to April 9, 2022, with one optional extension term of one year (final expiry April 9, 2023).

Product Offerings

Suppliers provide paper products and supplies that include, but is not limited to, the following:

Pricing

Grand & Toy Limited Pricing File 2021

Staples Business Advantage Pricing File 2021

Delivery

•  All Products orders that meet the minimum order quantity will be Delivered Duty Paid (“DDP”) inside the door or the dock of a Client’s locations.
• Clients may request Desktop Delivery (e.g. 5 cartons to less than a pallet); additional charges may be applicable for this service.  Clients will advise the Supplier of the preferred delivery method when placing the order.
• Minimum Order is either $50 or five cartons, whichever is lower.
• Orders of less than $50 may incur a charge which will be agreed between the Supplier and Client at the time of order.
• Rules on shipping vary by suppliers, please see table below for details.
• In cases where there will be shipping charges not set out in table below, suppliers are required to obtain written approval prior to shipping.

How to Order

       1)  For orders below $50,000

• Multiple quotes are encouraged but not required.
• Departments can place order via phone or email to supplier contact.
• Departments must provide all the following information at the time of placing orders:
  • product name, description and part number where applicable
  • order quantity,
  • name, phone number of the person who places the order
  • name, phone number of the person who is to receive the order
  • the delivery address including department, building name and room number
  • 26 digits GL Code
• Suppliers will provide order confirmation within one business day of receiving the order.

    2)  For orders of $50,000 or more

• A second stage selection by obtaining multiple quotes from the listed suppliers is mandatory.
• Below is the requirements of second stage selection by total order value:

• High Value purchase order is required to be issued based on the second stage selection results.

Invoices and Payment

1. For orders below $50,000
   All suppliers will submit electronic invoices as a batch to Purchasing SMC management team directly. 
   Invoices will be paid centrally and charged to the GL coding provided with the orders.
   Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
   Department administrators should review FRS periodically for invoice and pricing verification.
    
2. For orders of $50,000 or more
   Invoices are handled in accordance with payment processes for regular HVPO.
   Department administrators should approve invoices and forwarded them to A/P for payment.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 

If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1

Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information

Grand & Toy Limited

Staples Business Advantage Canada