Shredding Services - Iron Mountain

The University of Guelph has established a supply managed contract (SMC) with the supplier awarded under the collaborative MGCS-7279.

We ask all new users that have account setup inquiries with IM and existing clients who have already received their bins from IM and have inquires including, billing, shred service frequencies, account modifications to directly contact  IM `s dedicated TC Shred team, tcshredimplementation@ironmountain.com.

This team exclusively supports all Ontario secure shred VOR customers. To ensure the TC Shred team can respond to the University in a timely manner please ensure the following information is provided when reaching out to this team.
 

Existing Departments:

Reference Customer ID 28VBW and Department Name
 

New Departments:

Reference Customer ID and provide completed Shred Startup form (attached)
 

For any changes to the existing services, they should reach out to tcshredimplementation@ironmountain.com as well.

What You’ll Get

  • Shredding of Confidential “paper”. The supplier will make available to all customer’s ordering department including research stations and remote campuses the products and services offered herein.

Suppliers

  • Iron Mountain (SMC-1468)

Contract Term

Current agreement expires on February 28, 2025.

Pricing

Iron Mountain

Delivery
 

Supplier Delivery Charges
Iron Mountain
  • The University is serviced weekly (unless there’s a stat holiday in the week which could move the day ahead or back)
  • Service changes will be actioned within 2 weeks.
  • Purge requests, depending on the scope of work,  can be scheduled same week if it is standard purge (anything under 100 boxes)

**Drivers will NOT take any shredding requests that were not scheduled through the Iron Mountain office****

 How to Order

Supplier How to Order Important Information
Iron Mountain

Contact the sales rep listed below for product and quote inquiries along with ordering.  

 

To set up a reoccurring scheduled pickup you will need to fill out the Shred Start Up Form and send to the rep.
  • Purge Orders can be authorized in writing by providing 26 digit GL coding at time of ordering.

 

Paying Supplier Invoices

Online Billing System – Supplier submits a monthly electronic invoice batch

Invoices viewable on University’s Financial Reporting System

Payment Invoice Inquiries: Payment Services – contact acctspay@uoguelph.ca

Issue & Complaint Resolution
 

If there are any issues regarding the services received, end users should try to resolve the issue by discussing the issue and desired solutions with the supplier’s sales representative.  See contact details below. 
If a resolution cannot be reached, end users should escalate by submitting a “Report a Supplier Quality Incident” ticket found on the Purchasing Services website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1
In situations where you have feedback for the contract or for the supplier, regardless positive or negative, please submit a “Report a Supplier Quality Incident” ticket. 
Your comments and feedback are important for us to manage the contract and improve the services the University community receives in the future.

Supplier Contact Information

Iron Mountain

Contact Role Phone Email
Customer Service & Billing Inquiries  

1-800-327-8345

Toll Free 1-877--459-8326

 askcustomerservice@ironmountain.com
Irene Watson Dedicated Sales Representative 1-800-327-8345 irene.shorrock-watson@ironmountain.com
Alison Levesque Business Development 1-416-389-7336

alison.levesquesantos@ironmountain.com