What You’ll Get

• Standard and customized livestock feed, supplies and services
• Premixes - customized to requirements
• Highly competitive pricing
• Simple and quick ordering process
• Reliable and knowledgeable product specialists and technical support team to provide expert advice nutritional/management support
• Comprehensive program to ensure consistency of products
• Direct monthly billing to corporate accounts with individual user’s invoice charged directly to the user’s department coding

Supplier

Floradale Feed Mill Limited

Contract term

Initial term is June 1, 2020 to May 31, 2023, with the option to extend contract by three (3) additional three (3) year terms.

Product Offerings

Notes:

• Minimum processing run to meet homogeneity standards is one tonne.
• A sign-off process is in place and will be used when a formulation may not meet standard nutritional requirements, or a non-approved feed is being used.

Pricing

Pricing file

Delivery

The lead time for the products and services is as below:

• Stocked resources usually within 2-3 business days.
• Non-stock resources and customized products, lead-time will be mutually agreed between the supplier and customer.  Supplier will work with customer to most effectively meet required timelines.

The specific delivery time for each order shall be confirmed with the ordering departments at the time of order in accordance with above lead time promises.

The Supplier will co-ordinate directly with the customer regarding the status of orders, and delivery.

All goods shipped shall be delivered FOB directly to the customer specified delivery location. 

The supplier will not charge any additional delivery or order handling charges, i.e. hazardous goods charges, charges for additional packaging requirements, etc. without the written consent of the customer.

How to Order

• The supplier will provide order form specific for each individual ordering location which will include all pertinent information.  These order forms will be available by email request from any of the contacts listed in the Supplier Contact Information section below. Order forms may be made available through supplier’s website at a future date.
• Orders will be placed using the specific order form to the order desk by email (ordr2ffm@ffmltd.com).  Orders will not be accepted by phone unless the order is also confirmed in writing. 
• Departments must provide all the following information at the time of placing orders:
  • Product code, quantity, and detailed description
  • Name of the order contact, email, phone number and extension
  • Name of the person to receive the order, email, department, mobile phone number, building name and room number, bin location, commodity/storage bay, etc as applicable
  • 26 digit GL Code
• Supplier will provide an order confirmation to the order contact no later than 24 hours of the order

Invoices and Payment

• Supplier will submit electronic invoices as a batch directly to Payments Services. 
• Invoices will be paid centrally and charged to the GL coding provided with the order.
• Invoices are viewable in FRS by searching vendor name or invoice number under Actual\Transactions\Search (Summary)
• Department administrators should review FRS periodically for invoice and pricing verification.

Complaints and Feedback

If there are any issues regarding the services received, end users should try to resolve the issue by contacting the supplier’s sales representative first. 

If a resolution cannot be reached, end users should escalate to Purchasing Services by submitting a “Report a Supplier Quality Incident” ticket from the website https://www.uoguelph.ca/finance/suppliers/by-commodity?page=1

Your feedback for the contract and the supplier, regardless positive or negative, is welcome. Please use the “Report a Supplier Quality Incident” link to submit a ticket. Your comments and feedback are important for us to conduct contract review and improve the services the University community receives in the future.

Supplier Contact Information