The Campus Directory is not showing on my phone.

Begin by checking that your phone is a Cisco Model 7940 or 7960. Models other than this are not supported. Choose Settings; Select Network Configuration. Scroll to the Directory URL and check to see that it reads http://10.104.92.6:8080/voip_cfg/directories.jsp. This is item 27 in the list. As well, check the firmware of the phone: Select Settings; Select Status; Press Firmware Versions. The Ap Load ID should be P00307020400. If one of these pieces of information is incorrect, contact the Help Centre at x58888.