What are the benefits of using the CCS shared FootPrints software?
You do not have to manage your own call tracking application or server.
You can use all the FootPrints features available on the central FootPrints server.
You will have complete control over your own project’s configuration.
CCS will support your unit's use of FootPrints.
What are the benefits to your group?
Issue Tracking: Record and follow the progress of every problem or request through to completion. All issues/requests are given a unique ID for tracking.
Customized Project Fields: Customize your issue tracking form to suit your unique needs and workflow.
2- way email: Capture all email correspondence and update tickets through email using FootPrints 2-way email communication.
Master/subtask relationships: Create one master task that will automatically create several related subtasks.
Manage your own Project: Groups will be given the autonomy of managing their own FootPrints workspace so that it is customized to their unique needs.
User Assignment: Assign your users to work on issues and track their progress.
E-mail Alerts and escalations: Rules may be created for e-mail notifications and escalations to support any business processes.
Customized Views: Group administrators can define shared views, while individual users can create personalized views to improve their efficiency. Users can view issues assigned to them as well as a summary of all active and closed issues. Users may also view RSS feeds from external sources.
Searching: Provides extensive search capabilities, including full text.
Reporting: Provides over a dozen pre-defined reports, including historical tracking, as well as customizable reporting.
Time Tracking: Calculate total time spent on individual tasks so that future resource requirements may be accurately assessed.
Knowledge bases: Allows users to create knowledge bases containing tips and solutions. Easily turn a resolved issue into a knowledge base solution. Each workspace may have it's own Knowledge base.
Create Global Issues: Allows a wide-spread problem to be broadcast to users and consolidated so that all individual issues are linked to it.
ITIL Compatible: "ITIL Wizard" for easy creation of full IT Service Management framework with no custom programming.
Calendar: Each workspace may configure its own separate calendar that will link to tickets so that work may be scheduled if needed.