U of G's business and residence phones (including those on the Kemptville campus) use VoIP technology that allows calls to be sent over a network by converting the call from analog to digital. The IP phones are hooked up to your computer and use an internet connection instead of a regular phone line.

If you are experiencing problems with your phone, please contact the CCS Help Centre.


To request a new phone, move an existing phone, remove a phone which you no longer need, or make a change to your phone service, please use the new web forms below.  Login with your central user ID and password. 

Note: These forms are for Departmental Administrators authorized to make Macdesk requests. 

Service Form Description
Phone/Phone Features Business phones and features. Emergency, elevator, and conference phones. Call processing and queuing.
Wired Network Connection Requests for wired network connections.
Wireless Network Coverage Requests for wireless (wifi) network coverage.
Bell Line Requests to add, move, or cancel Bell phone and FAX lines.
Alarm Circuit Request addition or removal of alarm circuits.
Other Any request not covered by the forms above.



Supplementary phones for your room are available. An additional extension and voice mail box will be provided.