New Live Chat on CCS Website!

Posted on Wednesday, September 11th, 2019
Written by Jyll Weinberg-Martin

CCS has a new live chat function on our website to help serve you better! This is a giant leap forward in terms of providing user-friendly, just-in-time support to our customers. Launched just in time for students’ return to campus, it has already served as a really useful part of our service delivery toolkit. You can see this new feature in the bottom right of the screen when you are on the CCS website.

The chat will be answered by Help Centre staff during regular business hours. When the Help Centre is closed, users can enter their email address and some brief details, and a Footprints ticket will be created and the regular follow up will ensue. Chat may also be added to Single Sign-on pages in the near future.