Online Surveys/Qualtrics

The Online Surveys Service allows you to create, publish, and manage surveys. The service is provided by means of hosted QualtricsXM platform - a powerful enterprise-class survey system.

QualtricsXM survey software offers:

  • An easy-to-use interface
  • Targeted survey distribution and messaging
  • Integrated & scalable solutions
  • Enterprise-grade data security

Service details

Survey Administrators use a web browser to create and manage their surveys.  Survey Respondents can complete their Qualtrics-delivered surveys via a web browser on a Windows/Mac computer, or via their smartphone, tablet or other mobile device.  Respondent data collected via the surveys can be analyzed within Qualtrics with its extensive analysis and reporting tools and also exported for more indepth analysis if required in tools such as Excel, SPSS and SAS.

On campus support at the University of Guelph for using Qualtrics for academic research, teaching and course work applications is available from the Library's Data Collection support services.  You can submit a request for Qualtrics support or request an appointment for Qualtrics support usein the Library's Book an Appointment form. For Qualtrics self-service support, contact Qualtrics Technical Support

There is no charge for this service for Faculty, Staff and Students at the University of Guelph and the University of Guelph-Humber.

QualtricsXM Platform:


For an overview of Qualtrics Insight Platform visit the Qualtrics Support site.

Learning Qualtrics and getting assistance:

The Qualtrics Support site:

The Qualtrics Support site contains an extensive set of free-to-access self-guided learning materials to help you learn Qualtrics at your own pace.   Custom training courses can also be purchased directly from Qualtrics.   Visit the Qualtrics Support site for more information.  

Qualtrics Technical Support:

Faculty, staff and students at the University of Guelph and the University of Guelph-Humber may obtain self-service technical assistance for Qualtrics functionality from Qualtrics Technical Support.   To contact Qualtrics Technical Support to submit a request, browse to Contact Support .  If you are prompted to login, pick the "SSO" option, then type uoguelph at the Organization ID prompt

On campus assistance at the University of Guelph for Academic Research, Teaching and Course Work applications:

On campus assistance at the University of Guelph for using Qualtrics for academic research, teaching and course work applications is available from the Library. Please visit this Library Data Collection service web page for more details.

A guide to learning Qualtrics for eVoting applications:

Computing and Communications Services has prepared this guide to learning Qualtrics for eVoting.   The guide shows you what learning materials to follow, and in what order, on the Qualtrics Support site to learn how to use Qualtrics for eVoting applications.  

How to login to Qualtrics:

To login to the University of Guelph site-licensed version of Qualtrics please click the Login to Qualtrics button at the top of this page or go directly to this URL:  

You will require a valid University of Guelph / Guelph-Humber Central Login Account.

About your Qualtrics account:

All faculty, staff and students at the University of Guelph and the University of Guelph-Humber are eligible for Qualtrics accounts at no charge.   Accounts include free access to Qualtrics' Technical Support Team.   Information about how to contact Qualtrics Technical Support is available here

You create your Qualtrics account from the login page (  Please note that a valid University of Guelph or University of Guelph-Humber central login account is required to create a Qualtrics account in the University of Guelph site license.   Groups and individuals with Organizational or Sponsored accounts may also create a Qualtrics account. There is no charge for accounts.

Account limitations:

Accounts are limited to sending out a maximum of 10,000 email messages in a 10 day period (i.e. the total number of survey invitation, reminder and thank-you messages is capped at 10,000 in any 10 day period). This cap can be increased for specific accounts for specific time periods if necessary.  To have the cap increased please contact the Library

Research Ethics Board approval:

The University of Guelph requires that ethical clearance be obtained before conducting any research involving human participants. Human Participant applications are reviewed by the Research Ethics Board.

Qualtrics and Accessibility:

Survey creators are responsible for ensuring their surveys are in compliance with applicable accessibility requirements and legislation. Survey creators should note that some Qualtrics question types do not meet common accessibility requirements. Qualtrics includes a tool that survey creators can use to check their survey for possible accessibility issues

If you need help or have questions about the service please use one of the following methods:

Item Expectation
Service availability 24x7.

You can login to Qualtrics at this URL:

For teaching and research applications, you can request assistance using Qualtrics by using the Library appointment form.

For all other assistance please contact Qualtrics Technical Support.