Dave Whittle has been named the new associate vice-president (AVP) and chief information officer (CIO) at the University of Guelph. Whittle will oversee and is accountable for information technology (IT) across campus, with a keen focus on innovation, efficiency, service culture, and student success.
The CCS IT Help Center processes tens of thousands of support requests annually. CCS uses a service desk application called "BMC FootPrints" to help manage and track these support requests and to communicate with clients using email notifications. On Saturday August 25, 2018 we will be performing maintenance on FootPrints. The changes being implemented will improve our internal workflow and, more importantly for our clients, new formatting will improve the consistency and clarity of the email notifications that we send to our clients as we work on their service requests.
CCS is planning a major implementation to upgrade all telephony systems and related software.
The University of Guelph’s NEW emergency notification system – U of G Alert – sends registered users critical messages when an emergency happens on campus.
Virtual Private Network (VPN) software ensures the security of your connection by encrypting all data transmitted between your computer and the University network, making your connection appear the same as if you were connecting on campus.
The VPN Service Migration Project will move the campus VPN service to the next generation platform effective Tuesday, June 19, 2018.
To further improve collaboration and productivity on and off campus, CCS has launched two exciting new tools: Skype for Business, which is part of the Office 365 toolkit; and Cisco WebEx, a leading enterprise video and web-conferencing tool.
October is National Cyber Security Awareness Month (#NCSAM) and your chance to win one of two $25 Hospitality Gift Cards!!
Here's how it works:
Winners will be announced at the end of the month.
The online safety and security of the U of G community is a top priority. One of the most common methods for cyber criminals to access your personal information is through phishing email scams, where they attempt to lure you into clicking on a link or opening an attachment, try to convince you to share your identity information (e.g. passwords), or try to infect your system with malware.
The Undergraduate Office 365 Migration was a success!
From now on, each time you log in to Gryph Mail you will be presented with a choice of “Gryph Mail – Office 365” or “Legacy Gryph Mail – Google". Office 365 should be your primary choice going forward.
We have lots of support available to help you through this change:
Less than one month to go before the U of G undergraduate migration to Office 365! All U of G undergraduate students will have their Gryph Mail (Google) accounts migrated to Office 365 on June 17-18, 2017. What do you need to know?
For more information, visit https://www.uoguelph.ca/ccs/office365/migration-information
Questions? Contact the CCS Help Centre at 58888help@uoguelph.ca or 519-824-4120 x58888.