Frequently Asked Questions

Questions

Answers

Can a friend or family member pay my application fee?

Yes. Anyone can pay the application fee on the applicant’s behalf. Payment can be made via credit card and they must provide you with their card information at the time of application. Application payments are at the end of the online application.

Can I apply in either of Canada’s official languages?

No. English is the Official Language of the University of Guelph. Applicants can only apply in English.

Can I apply to more than one program?

Yes. You can apply to more than one graduate program at the University of Guelph. You must indicate which programs you wish to apply for in the application. Your WebAdvisor checklist will indicate the requirements for all programs to which you have applied. Only one set of transcripts will be listed on your checklist (we’ll make sure that each program to which you have applied will receive your transcripts). Each application requires a minimum of two references. Please tell your referees that they will need to fill out a referee assessment form for each program to which you have applied. In other words, if you have applied to two programs each referee listed must submit two referee assessment forms. You must use the same referees for both programs. You are required to pay a separate application fee for each program to which you apply.

Can I change my admission decision?

You can refuse your offer of admission after you accept your offer of admission online up until the response deadline. If you choose to decline your offer of admission after you accept and the response deadline has passed. Please contact gradapps@uoguelph.ca.  If you chose to decline your offer, and now wish to accept your offer, you must contact the department for more information. Once you decline your offer of admission, your offer is no longer valid.

Can I change my application after I submit it?

Think of application submission as the sealing and sending of an envelope. Once you submit your online application, you will not be able to make changes to it. The Office of Graduate & Postdoctoral Studies can not alter submitted applications. Please proofread your application carefully before submitting it. If a change is required, please send your request to gradapps@uoguelph.ca.

Can I change the program which I have applied?

No. Program selection cannot be changed – you must re-apply for another program.

Can I defer admission to a different semester?

Requests for deferrals are approved by the department to which you have applied. Please contact the department directly to see if a deferral to a future semester is an option. If so, follow the directions on the Monitor Your Status and Offer website under the  Deferring your Offer of Admission section.

Can I replace/update my resume once I have submitted it?

No. Once your resume has been submitted it is considered final and cannot be updated.

Can I send in any additional admission requirements by email?

Please review the website of the program to which you are applying to learn more about how the program would like to receive required admissions documents not listed in your WebAdvisor checklist.

Can I submit a paper copy of my reference letter?

No. Referees are sent an email requesting that they complete the online Referee Assessment form. Referees are encouraged to send an email to gradapps@uoguelph.ca if they are experiencing difficulty or have issues with this process.

Can I update my application after I submit it?

No. Once you submit your online application, you will not be able to make changes to it. The Office of Graduate & Postdoctoral Studies does not alter submitted applications. Please proofread your application carefully before submitting it.

Can I upload screen shots from my online account from a University other than the University of Guelph?

No, we require that you upload a scanned copy of your transcripts.

Can I upload screen shots of my grades from my online account if I attend the University of Guelph?

Yes, you may include screen shots of your grades from WebAdvisor if you currently attend the University of Guelph for Admission purposes. If your name and the name of the school appear in each screen shot, you may upload these as your unofficial transcripts.

Can my admission documents be reviewed before I apply?

No. In order to properly evaluate your admissibility to the University of Guelph we must receive your full application. This includes the online application, as well as all transcripts, reference letters, and test scores (if applicable). Students who are interested in learning about their credential equivalency should review the International Credential Guideline website.

Can the GMAT or GRE requirement be waived?

A GRE or GMAT test score is not required for all departments. A GRE or GMAT test score WILL NOT appear on your WebAdvisor checklist. You MUST review the website of the program to which you are applying to determine if GRE or GMAT score is an admission requirement of the program.

Can you send me an application package?

The Office of Graduate & Postdoctoral Studies no longer prints or accepts paper applications. Applications to the University of Guelph are via an online application system. Visit the Applying to Guelph website for more information.

Do I have to convert my scanned document to a PDF before I upload the document?

Yes, for more information about how to convert a document to a PDF visit the PDF converter website.

Do I have to send my referees the Referee Assessment Form?

No, the referees will receive an email approximately 5 working days after you submit your application requesting a response to fill out the Referee Assessment form. We encourage you to contact your referees, prior to submitting your application, to ensure they will provide you with a reference for your graduate application.

Do I have to submit all the items in the WebAdvisor Checklist?

Yes. All items indicated on your WebAdvisor checklist are required by the University of Guelph and the academic unit in order to make an admissions decision.

Do I have to take the GRE subject test as well?

Some departments do require a subject test. View the website for the department to which you are applying for specific admission requirements for more information. Please note this requirement WILL NOT appear on your WebAdvisor checklist.

Do I require a GRE or a GMAT for admission to Graduate Study? If so, what are the required scores?

Only some departments require a GRE or GMAT score as part of their application process. Please visit the department website of the program to which you are applying to learn more about program specific GRE or GMAT score requirements. If a GRE or a GMAT is required please arrange for your official scores to be sent directly to the Office of Graduate & Postdoctoral Studies. The University of Guelph institution code is 0892.

Does WebAdvisor Close?

Please do not attempt to upload documents during WebAdvisor maintenance periods.

WebAdvisor maintenance periods are regularly scheduled on Saturday & Sunday: 2am - 4am and Monday through Friday: (roughly) 11pm - 1am.

How can I check the status of my application?

After you submit your application, you can check the WebAdvisor checklist to ensure that all of your required documents have been received (please check receipt of any additional admissions requirements directly with department). Once a decision has been made you will be contacted through email.

How can I report grades I have received since submitting my application?

Save a scanned copy of the updated transcript and email it as a PDF attachment to gradapps@uoguelph.ca  Please include your first (or given) name and last (or family) name, date of birth and Colleague ID in the email

How do I apply for a Study Permit?

To learn more about how to apply for a study permit, please visit the Canadian Immigration Services website.

How do I calculate my admissions average?

The University of Guelph evaluates a Bachelor’s degree on the last two years of full-time equivalent study for entry into a Master’s program (last 16-20 courses). For entry into a Doctoral program, the entire Master’s program is taken into consideration to determine an admissions average. The Undergraduate degree average is determined on the last two years of full-time equivalent study. Admission is determined based on the most recent degree completed.

How do I Change a Referee?

Send an email to gradapps@uoguelph.ca  and include the following information:

Subject Line: Change of Referee
Guelph ID Number:

Your First/Last Name:
Program:
Term to which you have applied:
Old Referee Name:
New Referee Title:
New Referee Name:
Institution:
Complete Institution address (including city/country):
Telephone:
Referee Email Address:

How much is the application fee?

The application fee is $100 for most programs and $150 for the MBA and MA Leadership programs.

How will I know when a decision has been made on my application?

You will receive an email stating that a decision has been made.

I have applied previously and provided documents but want to apply again. Can my old documents be used for a new application?

No. You must upload your documents to WebAdvisor once you apply online. If you submitted hard copy documents, we will hold onto your documents for one year from the time of your original application date. You must notify the Office of Graduate & Postdoctoral Studies that we have copies of your documents.

I have been denied admission to the University of Guelph and would like further information. Who do I contact?

Contact the academic department to which you applied for more information about why you have been refused.

I have been offered admission at the University of Guelph. What do I do now?

Congratulations! We recommend that you review your offer package in its entirety before making a decision.

You have received your offer of admission electronically through WebAdvisor - please submit your official response electronically by logging in to WebAdvisor, and selecting the corresponding response.

The Office of Graduate & Postdoctoral Studies will not know you have accepted or declined the offer until you have completed this step, regardless of whether you have already contacted the graduate department.

I have not received a reply from gradapps@uoguelph.ca. What do I do?

Please be patient. We respond to emails in the sequence as they are received. Please do not send multiple emails; we make every effort to respond to inquiries within three business days (Monday - Friday).

I have submitted an incorrect email address for one of my referees or they have changed their email address. How do I correct this?

Send an email to gradapps@uoguelph.ca with the following information:

Subject Line: Change of Referee Email Address
Guelph ID Number:
Your Name:

Program:
Term to which you have applied:
Referee Name:
Old Referee Email Address:
New Referee Email Address:

I have submitted and paid for my application, what’s next?

You will receive an email from the University of Guelph in 1-3 business days with information about your University of Guelph WebAdvisor account. Please log into WebAdvisor and upload all of the required documents listed on your application checklist. The department will not be able to make an admissions decision until you have uploaded all required documents to WebAdvisor and sent in any additional required documents (see department website for details about additional admissions requirements).

In the meantime, be sure that your email is set to accept correspondence from gradapps@uoguelph.ca and that our email has not been moved to your junk or spam folder.

I have two or more degrees from a single post-secondary institution. How do I scan (upload) these transcripts?

Only one PDF file per institution can be uploaded (if you completed more than one degree at the same institution, all transcripts/pages must be scanned as a single document). Maximum file size is 2MB.

I have uploaded all of my materials and submitted my application. Now what?

Wait. Once your materials have been uploaded and your references have been received, your application is complete. The academic department will review your application and make a decision. Once a decision is made you will receive an email from the University of Guelph. Please note that each academic unit facilitates their own admissions process and may have various timelines. Please refer to the website of the department to which you have applied for details about the decision process.

I have uploaded/submitted my documents and they are not indicated as received on WebAdvisor. What should I do?

Please allow for 1-3 business days for the status of your documents to updated on your WebAdvisor checklist before contacting gradapps@uoguelph.ca

May I upload the student copy of my English Language test score?

Yes, the student copy indicating the results of your English Language test score is sufficient for admission purposes. However, a final official copy of the test score must be received by the University in order for you to satisfy this condition of admission. Please have a final official copy of this document sent directly to the University of Guelph by listing the institution code 0892 at your testing centre.

My referee accidentally deleted the reference request email. Can you resend it?

Yes. Please send an email to gradapps@uoguelph.ca with the following information:

Subject Line: Re-send Referee Email
Guelph ID Number:
Name:

Program and term to which you applied:
Referee Name:
Referee Email address:

My referee has not received a request to submit a reference for my application. What should I do?

Referees are contacted via email in 5 working days after you are sent your University of Guelph WebAdvisor log in information. Please ask your referee to check their spam/junk folders. They are also sent reminder emails every 14 days until they complete the Referee Assessment form. If the referee does not receive the request, please send an email to gradapps@uoguelph.ca with the following information:

Guelph ID Number:
Name:

Program Name:

Term to which you applied:
Referee Name:
Referee Email address:

My transcript is not in English. Do I need to provide a translation?

Yes. Please provide BOTH the original transcript AND a translation (from either the school issuing the transcript or a professional certified translation service). Both documents must be uploaded to the same file on the applicant’s WebAdvisor checklist.

Once I accept my offer of admission what’s next?

You will receive a registration email with instructions about how to register for your program.

Once I receive an offer of admission, how long do I have before I need to make a decision?

You must select a response before the response deadline indicated on the first page of your offer letter (approximately 21 days from date offer is generated).

One of my references told me that they submitted the Referee Assessment form, but it is not marked as ‘Received’ on WebAdvisor. What should I do?

Please allow for up to 5 working days days for a document status change in WebAdvisor before contacting gradapps@uoguelph.ca

Should I wait until I have all of my application documents before I begin uploading them WebAdvisor?

No, please upload your documents as soon as they become available to you.

What are the admission requirements for graduate studies at the University of Guelph?

Admission requirements for graduate studies at the University of Guelph can be found on the Admission Requirements website. Please ensure you review the website of the program to which you are applying as some departments may have additional or higher admission requirements than the University minimums.

Admission requirements for some departments may vary. While a student may meet the University’s admission requirements, they may not meet the department’s requirements and may be refused admission to the program. Applicants are encouraged to visit the department or program website, or contact the department directly for program specific admission requirements.

What do I do if I am having trouble uploading documents?

First, make sure the file you are uploading is not larger than 2.0 MB. To achieve a file size this small, do not scan in color and make sure your scanner is on a low-resolution setting. Next, confirm that your document is in PDF format. If you are continuing to have difficulties uploading and viewing a legible document, please visit our technical support website for contact information.

What if I do not have or cannot gain access to all of the required documents?

All items on the checklist are required in order for your application to be considered complete. Incomplete applications will not be forwarded to the department for review.

For special circumstance please send an email to gradapps@uoguelph.ca and include the following information:

Subject Line: Cannot attain a required document
Guelph ID Number:
Program:
Term to which you have applied:
Email address:

Explanation:

What if I miss the application deadline?

Contact the Graduate Program Assistant for the program to which you are applying for more information.

What if my Referee Assessment forms arrive after the application deadline?

Ideally your referees will submit the Referee Assessment form on or before the application deadline. If the Referee Assessment form is submitted after the deadline, the Office of Graduate & Postdoctoral Studies will forward the referee assessment to the appropriate department. The department will determine if a late reference will affect the application. One way to facilitate a referee assessment submission is to communicate with your referees at least two months before you plan to submit your application.

What is a transcript?

The academic record that we refer to as a transcript provides a listing, year by year, of all courses taken and the grade or mark received for each course. A transcript also includes a grading scale, usually on the back of each page.

What is the application deadline for graduate studies?

Academic Units at the University of Guelph may have a specific application deadline, while other departments have rolling admissions which means there is no specific application deadline. Please review the website of the program to which you are applying for specific application deadlines.

What is the minimum English Language score required to apply?

The minimum score required to apply to graduate studies varies according to the language test taken. View the English Proficiency Chart for detailed information. Please note some departments have higher English Language requirements. Please review the website of the department to which you are applying for detailed information.

What is the University of Guelph's Designated Learning Institution (DLI) Number?

In order to obtain a study permit to come to Guelph (for students studying longer than 6 months) you'll need to provide the University's DLI to Canadian immigration authorities. The University of Guelph's DLI is O19305391192 

*Note that the first character is an 'O' (for Ontario), not a zero.

What is the University of Guelph’s institution code?

The University of Guelph institution code is 0892.

What makes a transcript final?

A final official document includes information such as: when the degree was conferred, program completion dates and awarded degree certificate (if applicable).

What makes a transcript unofficial or official?

Unofficial transcripts: All transcripts uploaded to WebAdvisor are unofficial. An unofficial transcript is also one that:

  • Has been opened by the student;

  • Is a photocopy of the original;

  • Was not produced by the school/university;

  • Was translated by the student or a non-professional translation service;

  • If the original seal of the University envelope is broken, the transcript is no longer considered official.

Official Transcripts: Official transcripts are only required if the applicant is presented an offer of admission. Transcripts are official if:

  • They are sent to the University of Guelph in a sealed University envelope (the applicant can request that the University send us the official documents directly or the student can receive the document and forward it to the University of Guelph unopened);

  • If the original seal of the University envelope is not broken (the transcript is no longer considered official and will not be accepted as official if it is broken);

  • They must bear an official signature of the appropriate official at your institution, such as the registrar;

  • They must bear the institutional seal;

  • Certified true copies must be stamped and signed by the institution.

What should I do if one of my referees is having trouble submitting a recommendation?

First, review our trouble shooting website for referees. If the solution can not be found there, please contact CCS at the University of Guelph at 58888help@uoguelph.ca  before contacting the Office of Graduate & Postdoctoral Studies at gradapps@uoguelph.ca.  

When am I required to provide a transcript?

You are required to provide transcripts from any institution where you have earned (or will earn) a degree, studied for one semester or more, or took courses that relate to your graduate study interests. Your application checklist on WebAdvisor will identify which transcripts you are required to upload.

When do my English Language test scores expire?

English language test scores are valid for a period of 2 years.

When is the deadline for submitting an application?

Some departments have specific application deadlines while other departments have rolling admission deadlines. Please review the program website of the department to which you are applying, for information about their application deadline. Please note: in order to be considered for admission, all documents must be uploaded and marked received on WebAdvisor prior to the program deadline.

When should I mail my official transcripts?

If you are offered admission conditionally upon receipt of official and final documents and you choose to accept your offer of admission, please mail your official and final transcripts as soon as possible to:

University of Guelph

Office of Graduate and Postdoctoral Studies

University Centre – Level 3

50 Stone Road East

Guelph, Ontario, Canada

N1G2W1

Note: We strongly encourage international students to order their official transcripts in advance to avoid a delay in processing final requirements and meeting the conditions of their offer. Once you receive notification of your decision, you will have the required documents in hand and will be ready to forward final official copies to the Office of Graduate & Postdoctoral Studies.

Where should I mail my official transcripts?

If you are offered admission and you choose to accept your offer of admission, please mail final official transcripts to the Office of Graduate & Postdoctoral Studies at the University of Guelph. Do not send your official transcripts until you accept your offer of admission.

If you are offered admission conditionally upon receipt of official and final documents and you choose to accept your offer of admission, please mail final official transcripts to:

University of Guelph

Office of Graduate and Postdoctoral Studies

University Centre – Level 3

50 Stone Road East

Guelph, Ontario, Canada

N1G2W1

Note: We strongly encourage international students to order their official transcripts in advance to avoid a delay in processing final requirements and meeting the conditions of their offer. Once you receive notification of your decision, you will have the required documents in hand and will be ready to forward final official copies to the Office of Graduate & Postdoctoral Studies.

Who is required to provide an English Language test score?

All applicants whose first language is not English are required to submit test scores from a standardized language test. To learn more about acceptable tests and scores view the English Proficiency Chart.

Who reviews my application?

Your application is reviewed by the admissions committee of the department to which you have applied.

Who should I contact?

If you are experiencing a technical problem with the application, please visit our technical support website for more information.

Who will make the decision about my application?

The admissions process is facilitated by each department and each program has a different admission decision process and timeline. Please contact the department if you require more information about the status of your application.