William Murray | Gordon S. Lang School of Business and Economics

William Murray

Assistant Professor
School of Hospitality, Food and Tourism Management
Email: 
murrayw@uoguelph.ca
Phone number: 
52786
Office: 
Macdonald Stewart Hall (MACS), Room 205

Find Related People by Keyword

Ph.D. - Management
Saint Mary's University
 
M.B.A. - Hospitality & Tourism Management
University of Guelph
 
B.A. - English Literature
Carleton University
 
Diploma (2 year) - Hotel & Restaurant Management
Algonquin College
  • Hospitality management
  • Human resource management
  • Employee motivation
  • Sustainable labour issues
  • Talent management
  • Organizational commitment
  • Sensemaking theory

REFEREED PUBLICATIONS

Murray, W. C., Elliot, S., Simmonds, K., Madeley, D., & Taller, M. (2017). Human resource challenges in Canada's hospitality and tourism industry: finding innovative solutions. Worldwide Hospitality and Tourism Themes. 9(4), 391-401.

McLaren, P. G., Campbell, S., Rostis, A., & Murray, W. C. (2014). Analyzing Terse Stories: Socialization into the Academy. Global Review: A Biannual Special Topics Journal, 1(2).

Murray, W. C. (2014). Making Sense of the Story: Contextual Frameworks Revealed in Acts of Narration. The Workplace Review. April. 26-34.

Murray, W. C., Smith, L., & Nielson, K. (2010). Exploring the Unique Perspective on Mature Students in Post-Secondary Education. Collected Essays on Learning and Teaching, 3, 189-194.

Murray, W. C., & Helms Mills, J. (2009). Finding Space to Breathe: Balancing Control and Freedom in Call Centres. The Workplace Review. February. 22-27.

Murray, W. C., & Rostis, A. (2007). Who's Running the Machine? A Theoretical Exploration of Work Stress and Burnout of the Technologically Tethered Worker. Journal of Individual Employee Rights, 12 (3), 249-263.

 

BOOKS AND BOOK CHAPTERS

Murray, W. C. (2018). A motivated workforce: the shifting factors that drive people to work in the hospitality industry. In R.J. Burke and J. Christensen Hughes (Eds.), Handbook of Human Resource Management in the Tourism and Hospitality Industries (pp. 67-87). Massachusetts USA: Edward Elgar Publishing. 

Christensen Hughes, J., & Murray, W. C. (2018). Evolving conceptions of talent management: a roadmap for hospitality and tourism. In Ronald J. Burke and Julia Christensen Hughes (Eds.), Handbook of Human Resource Management in the Tourism and Hospitality Industries (pp. 153-183). Massachusetts USA: Edward Elgar Publishing. 

Murray, W.C. (2014). Making Sense of Plausibility Understanding the Process of Plausible Meaning Constructions: A Case Study of the New Brunswick Post-Secondary Education Commission. (Unpublished doctoral dissertation). Saint Mary’s University, Halifax, Nova Scotia, Canada.

Murray, W. C., Nickerson, N. P., & Kerr, P. (2013).  Snapshots: An Introduction to Tourism (6th Canadian Ed.). Pearson Education Canada.  

 

CONFERENCE PRESENTATIONS

Murray, W.C. (2018, Sept). Motivational Dynamics: Understanding the Perceptions of Self and Others in the Canadian Lodging Industry. Paper presented at the Atlantic Schools of Business Conference, Moncton, NB, Canada.

Murray, W. C. (2018, May). Motivational Fluidity: A Longitudinal Study of Preferred Job Rewards in the Canadian Lodging Industry. Paper presented at the Council for Hospitality Management Education Conference, Bournemouth, UK.

Murray, W. C. (2016, June). Exploring Self-Perceptions of Motivations in the Hospitality Industry. Poster presentations at the Travel and Tourism Research Association, Vail, CO, USA

Murray, W. C. (2013, Sept). Making Sense of the Story. Paper presented at the Atlantic School of Business Conference. Antigonish, NS, Canada.

Murray, W. C. (2011, Sept). Exploring How Multiple Meanings are Crafted from the Contextual Language Choices made with Enunciations. Presented at the Atlantic School of Business Conference, Charlottetown, PEI, Canada.

McLaren, P. G., Campbell, S., Rostis, A., Murray, W. C., & Pyper, R. (2010, Sept). Once Upon a Time: Developing a Doctoral Program through Stories of Plausibility. Presented at the Atlantic School of Business Conference, Halifax, NS, Canada.

Murray, W. C., & Hari, D. (2010, May). The Influence of Tenure, Job Position and Education Levels of Empowerment and Commitment in the Tourism Industry. Presented at the Administrative Sciences Association of Canada Conference, Regina, SK, Canada.

Murray, W. C. & Das, H. (2010, April). Feeling Empowered and Staying to Use it: How Tenure, Position and Education Influence Empowerment and Commitment in the Tourism Industry. Presented at the Sprott Doctorial Symposium, Ottawa, ON, Canada. Best Conference Presentation Award

Murray, W. C. (2009, Sept). The Winds of Change: A Longitudinal Examination of Motivational Factors and Job Rewards in the Hospitality Sector. Presented at the Atlantic School of Business Conference, Moncton, NB, Canada

Murray, W. C., Smith, L., & Nielson, K. (2009, June). Exploring the Unique Perspective on Mature Students in Post-Secondary Education. Presented at the Society for Teaching and Learning in Higher Education Conference, Fredericton, NB, Canada

Murray, W. C. & Helms Mills, J. (2008, Sept). Just a Bit of Breathing Room: The Dialectical Balance of Control and Freedom in Call Centres. Presented at the Atlantic School of Business Conference, St. John's, NL, Canada.

Murray, W. C. (2007, Sept). Entering the Professorate: When Individual Identity Construction meets Institutional Habituation. Presented at the Atlantic School of Business Conference, Wolfville, NS, Canada. Best Graduate Student Paper Award

Murray, W. C., Yue, A.R., Durepos, G, & Mills, A.J. (2007, Aug). Control Challenged: Why Homogenetic Structures May Fall in Radically Changing Environments. Presented at the Standing Conference on Organizational Symbolism, Ljubljana, Slovenia.

Murray, W. C. (2007, April). How May I Help You? Conceptualizing the Benefits of High-Performance Work Practices on Emotional Labour Pressures in the Hospitality Industry. Presented at the Sprott Doctorial Symposium, Ottawa, ON, Canada

Murray, W.C. (2003, Jan). Motivational issues for employees in the new millennium: A study of job rewards from employees of luxury resort hotels. Presented at the Graduate Education and Graduate Students Research Conference in Hospitality and Tourism, Las Vegas, NV, USA.