COVID-19 Update: Transcript Requests
Due to the COVID-19 pandemic, staff are working remotely to respond to your emails. Phones are currently closed. A staff member will be on campus once or twice a week to retrieve faxes, pick up mail and print/send out transcripts. While we strive to maintain our five business day processing time, there may be a delay in processing your request. You will receive an email once your order has been processed. We appreciate your patience.
Transcript Ordering Options
If you are applying to an Ontario university or college, we strongly encourage you to apply through OUAC (Ontario Universities’ Application Centre) or OCAS (Ontario College Application Service). Transcript requests received through these services will continue to be processed remotely on a daily basis and in a timely fashion. You can check the application site for the status of your request.
Many Canadian colleges and universities are temporarily accepting digital transcripts that are received directly from another institution's administrative account through secure transmission. Please indicate on your transcript request form if you would like the transcript to be sent to another Canadian institution, and we will verify whether that institution is accepting digital transcripts. If you require a digital transcript for other purposes, you may order a hard-copy transcript and then scan it once you receive it in the mail.
For updated information, please refer to the Student COVID-19 FAQs website.
A transcript is an official document prepared by the Office of Registrarial Services recording a student's courses, grades, and degree designation. Students must have met all financial obligations to the University of Guelph before official transcripts can be released for any purpose.
Transcripts obtained using the Transcript portion of WebAdvisor for students are Unofficial Transcripts and may not be suitable for purposes such as employment applications or applications to graduate school. Official transcripts from the University of Guelph will show that a degree has been conferred only after the convocation ceremony.
By Fax or Mail
You may request your official transcript by filling out the Transcript Request form and faxing or mailing it in to the transcript office.
All of the necessary information follows the form. Requests received without your signature or payment information will not be processed.
Alternatively, you can come in person to Enrolment Services - 3rd Floor University Centre and order your transcript over the counter. Please take a look at our Contact Us page for hours and location. Payment is accepted by debit or cheque (payable to "University of Guelph"). We cannot accept MasterCard or Visa payment at the front counter.
Please note: The University of Guelph does not accept transcript requests via email or email attachments.
A project is currently underway as part of the SIS Refresh initiative to allow for online ordering of official transcripts.
Notice to Graduates
It is your responsibility to check your transcript carefully to verify the accuracy of your academic record and to ensure that there are no errors or omissions. Before contacting the University of Guelph to request an amendment to your transcript please review the following list of common queries.
- For privacy reasons, student DOB will reflect only the month and day (MM/DD), not the year of birth.
- The courses listed on your transcript may reflect a truncated version of the title listed in the calendar. As such, words may be shortened, brackets missing and lowercase letters used to accommodate character spacing. The University of Guelph is not able to amend these items on your transcript.
- Courses are listed alphabetically by subject area.
- Grade discrepancies must be addressed through the appropriate department and/or instructor in charge of the course.
- For questions or concerns related to Co-operative Work Terms, contact Co-operative Education & Career Services.
- Credit weight and Lab hours can be verified by checking the current academic calendar.
- Graduate students may direct inquiries, including errors and/or omissions in thesis titles to: email@example.com
For all other inquiries, please email firstname.lastname@example.org and attach a copy of your unofficial transcript indicating the items in question. Failure to notify the University of Guelph within 60 days of your graduation date constitutes agreement on your part that the record is accurate.
*** Please note that access to your U of G WebAdvisor account and your unofficial transcript displayed there will expire twelve months after graduation. ***
For further information or questions, please contact the transcript clerk via email at email@example.com