Accessibility Policies, Procedures, Guidelines

Upon request, the University will provide any documents required in relation to the implementation of the Accessibility for Ontarians with Disabilities Act in a format that takes into account the person's disability.


Summary of Accessibility Policies

The Accessibility for Ontarians with Disabilities Act (AODA) is an important piece of legislation that requires the University to develop – and enforce – accessibility standards. This accessibility document outlines University policies that support our regulated areas under the AODA:  

    • Customer service
    • Information and communications
    • Employment

Customer Service

As an educational institution, it is vitally important that we provide high-quality, accessible services to our constituents.  The customer service standards under the AODA apply to all Ontario organizations (public, private and non-profit) that provide goods or services directly to the public or to other groups. The University has been required to comply with these standards since January 1, 2010.  
This is the policy that supports accessible customer service at the University:


  • The University’s Accessible Service Provision Policy (PDF) outlines what the University must do to comply with the Accessible Standards for Customer Service regulation and what our constituents may expect from us. The University strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. Constituents with disabilities must receive accessible goods and services with the same quality and timeliness as others.

Information and Communications

Everyone has the right to access public information, goods and services. People who use alternate methods of communication, either with human support or technology, may experience communication barriers. The University is proactively removing barriers to ensure information and communication in the University is accessible to all employees and clients.
These are the policies that support accessible information and communications at the University:


Advances in technology create new opportunities and challenges. The University continues to focus on the development, implementation and updating of accessible information technology policies and standards, including standards for website accessibility and alternate formats.

Website Accessibility
  • The Web Design Guidelines outline how to achieve a common “look and feel” for all University websites. This will help provide a seamless and friendly online experience for the public. They also contain accessibility requirements.
  • The University is in the process of establishing Website Accessibility Standards  to ensure that all web sites developed by the University are compliant with WCAG 2.0 AA as laid out by the Integrated Accessibility Standards Regulation (IASR).
Alternate Formats and Accessible Communications
  • The Accessible Service Provision Policy contains our commitment to communicate with persons with disabilities in ways that take into account their disability. 
  • An Accessible Information and Communications Policy is underdevelopment to provide advice and resources for University service providers on a range of accessibility topics including how to provide alternate formats and how to conduct accessible meetings.


Policies and procedures which pertain to human resources are intended to build an inclusive and accessible work environment free from discrimination and harassment. Likewise, all people are entitled to a workplace that is accessible and enables them to participate fully. University policies are designed to keep the recruitment, retention and development of talent equitable and barrier-free.
We uphold the rights of all employees to be treated with dignity, respect and equality.  Every employee is expected to contribute to creating and sustaining such a workplace.
These policies shape our approach to creating a modern, inclusive and responsive organization:


  • Employment Policy (301) sets out the framework for human resources policies. All policies and practices encompass the principles of inclusion and accessibility.
  • Employment Equity Policy is the framework for fair treatment and equal opportunity in all aspects of employment.
  • Accommodation Partnership Program contain employment accommodation requirements.
  • Individualized Employee Emergency Planning Procedures contains the system through which the University develops individual emergency plans for employees with disabilities. 
  • The Human Rights Policy and Procedures outlines the University's activities in the areas of human rights-based discrimination and harassment
  • Collective Agreements between the University and the various employee groups may set out joint commitments with respect to fair treatment, equal opportunity in all aspects of employment, human rights, accommodation and accessibility.


As an educational institution, the University has a visible presence in the business world. We have a responsibility to shape equitable procurement practices, and conduct barrier-free business.
These are the policies that support accessible procurement at the University:


The Purchasing Department and unit department purchasers are responsible for ensuring that procurement activities and processes are fair, equitable and accessible to vendors.   

  • The Purchasing Policy and Purchasing Procedures outline mandatory requirements for the procurement of goods and services. Accessibility must be considered when purchasing goods, services and facilities.

How to contact us

Phone: Human Rights and Equity Office: 519-824-4120 ext. 53000
TTY: Use the Bell Relay System by calling 711 or 1-800-267-6511
Mail: Human Rights and Equity Office, University of Guelph, Guelph, Ontario N1G 2W1

Alternate formats of this document are available at no charge from the above contacts.

This website was created and is maintained by the University of Guelph’s Human Rights and Equity Office.

University of Guelph
50 Stone Road East
Guelph, Ontario, N1G 2W1