Policies, Procedures, Guidelines

Accessible Service Provision Policy (PDF)


Service Animal
1. Under the Customer Service Standard of the Accessibility for Ontarians with Disabilities Act, an animal is a service animal for a person with a disability,
(a) if it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
(b) if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.



This website was created and is maintained by the University of Guelph’s Accessibility for Persons with Disabilities Advisory Committee (APDAC).

University of Guelph
50 Stone Road East
Guelph, Ontario, N1G 2W1