Who is billed?
Our routine practice is to bill Veterinary-clients only. We do not bill the animal owner’s directly. Animal owners can only be billed as clients when they make a submission for postmortem cases with a veterinarian’s permission. In these cases we require partial payment in advance (cash, debit, credit card). Please note: We cannot change the client on a case once it has been invoiced.
How are bills issued? Invoicing
Invoices are sent out only upon completion of the full report. Cumulative monthly statements are mailed from the University of Guelph – payment is due within 30 days of the invoice date. Interest of 1.5% per month (18% per annum) is charged on overdue accounts. University of Guelph, Laboratory Services Division’s liability is limited to the quoted individual sample price.
How to pay:
Please make all cheques payable to the “University of Guelph”, and remit to Laboratory Services Division, University of Guelph, P.O. Box 3650, 95 Stone Road West, Guelph, Ontario N1H 8J7 - Attn: Accounts Receivable. Accounts will be charged $20 per NSF cheque.
Please note that VISA® and MasterCard® are accepted for payment. Please call 519 823-1268 ext 57207 with your credit card information. If paying in person, you may use your debit card or credit card at Specimen Reception at either the AHL-Guelph & Kemptville, or 95 Stone Road, locations. To have credit card payments automatically processed, please complete the Credit Card Payment Processing Program form and return it to us.
On-line banking is available by accessing our account and scrolling to “UNIVERSITY OF GUELPH - Laboratory Services". Please note that all on-line payments must include a client number or case number.
University of Guelph coding:
If the report is to be billed to internal (University of Guelph) coding - do not pay the invoice - provide full coding, and a journal entry will be completed by the AHL at the end of each month.
Detailed information on bill payment is available to our veterinary clients in our User's Guide.