Appeals

Tuition Fee Appeal Process - Diploma and Undergraduate Students (Guelph campus only)

Please be aware that there are tuition penalties for dropping courses after the start of classes (see the refund schedule). Refunds are based on your actual drop date as recorded in WebAdvisor. You are also responsible for the full fee for any courses added to your record, regardless of when in the term you added them.

Students who have documented extenuating circumstances and wish to appeal the assessment of tuition fee penalties relating to dropped course(s) or withdrawal from the University, must complete the following steps:

  1. fill out the online Tuition Fee Appeal form;
  2. attach official supporting documentation; and
  3. submit the completed package.

Tuition fee appeals must be filed with Student Financial Services no later than the 20th class day in the subsequent semester of the relevant term. (For example, the 20th class day in the winter semester for a fall semester appeal.)

Cooperative Learning, Special University Fees, Distance Education Resource and miscellaneous fees are not refundable. Compulsory and optional fees are not appealable and follow the refund schedule.

Please review the following information prior to completing and submitting a Tuition Fee appeal.

Acceptable Reasons

You may submit a tuition fee appeal if you experience an unanticipated, documented medical/mental illness or on compassionate grounds such as the death of an immediate family member that causes you to drop courses. Immediate family shall mean grandparent; parent; stepparent; spouse; common-law spouse (including same-sex partner); child; stepchild; sibling; or stepsibling.

Unacceptable Reasons

Please do not submit an appeal if any of the following examples is the basis of your request for an adjustment. The tuition fee appeal will not be considered.

Not Attending Classes

Simply not attending classes or failing to drop unwanted courses are not sufficient grounds for a tuition fee appeal.

Being Unaware of the University Policies and Regulations

By completing the registration process, you become bound by the policies and regulations of the University of Guelph. Students are responsible for familiarizing themselves with the general information, rules and regulations of the University.

Adding and replacing courses can result in additional charges to your student account.

Being Unaware of the Academic Versus Tuition Drop Deadlines

The deadline to drop courses without academic penalty is the last day of classes; however, the deadline to receive a full or partial tuition refund occurs earlier in the semester, as published in the refund schedule. Dropping a course at the point of zero refund and not being aware of the difference between academic and tuition penalties are insufficient grounds for an appeal.

Financial Difficulties

The inability to pay your tuition and fees is not grounds for appeal. If you are experiencing financial difficulties with your student account, it is advised that you make an appointment with a Financial Aid Counsellor to discuss the financial resources available to you. In addition, Scholarships, Bursaries and Work Study are opportunities to consider.

Issues Pertaining to Faculty-Related Considerations

Tuition fee appeals will not be reviewed because of concerns with your instructor or the course structure, such as the organization of a course, your grades or conduct of the instructor.

Workload and Time Management Issues

If you've identified that the workload for a course(s) is challenging to balance with other commitments (e.g., work or volunteer commitments) or your overall academic course load, you are still responsible for the fees incurred until the date the course is dropped. This is not grounds for an appeal.

Concerns on Taking Incorrect Courses to Fulfill Program Requirements

Completing your program requires close attention to academic requirements, and we encourage students to work with their Program Counsellor or Faculty Advisors for guidance. Ultimately, it is your responsibility to complete your program requirements as per the details in the Academic Calendar. By completing courses that are not required for your program, you are not eligible for a tuition fee appeal.

How to Submit a Tuition Fee Appeal

  1. Drop the course(s) for which you are requesting a credit/refund through WebAdvisor by the last day of classes of the current semester. Note: if the last day to drop classes has passed (but prior to the 20th class day of the subsequent semester), you will need to contact your Program Counsellor to determine if it is still possible to submit a Request for Academic Consideration for a Late Drop.
  2. Review the refund schedule to determine the refund that you are eligible for based on the timing of your course drop date in WebAdvisor.
  3. Complete a Tuition Fee Appeal form if you meet the acceptable grounds for an appeal. Include the following information/documentation with your form:
    • Official supporting documentation, such as a death certificate/obituary or documentation from a physician or psychologist. Documentation must clearly state the time period impacted and personal impact.
    • A clear explanation of what took place and why a tuition fee appeal is being requested. Documentation provided should support your statement and describe the impact that the circumstances had on your ability to participate in courses. Please include information about who you interacted with because this is important in understanding the timing of the incident. Documentation not providing this level of detail will not provide support to your appeal.

The Tuition Fee Appeals Committee meets monthly to consider submitted appeals. The decisions of the Tuition Fee Appeals Committee will be final.

Tuition Refund Value

The tuition refund amounts are only used for appeals that have been approved by the Tuition Fee Appeals Committee. If course(s) are dropped or you withdraw, your tuition charge is effective as of the date of the drop or withdrawal. Approving a tuition fee appeal and pro-rating the fees may or may not result in an adjustment on your financial account. Review your account on WebAdvisor and if you have any questions, contact Student Financial Services at accquest@uoguelph.ca.

If you are receiving financial assistance through the Ontario Student Assistance Program (OSAP), your OSAP application will be reassessed to reflect the actual number of weeks of study that were completed or the change from full-time to part-time status. Your tuition refund will be sent to OSAP to pay back your OSAP loans/grants.

Other Types of Appeals

For forms related to late and reinstatement fee appeals or bursary and Work Study appeals, please visit the Forms and Documents page.