Refunds & Appeals

1. Upon approval of your refund request, you will receive a confirmation email from PayMyTuition (studentrefunds@paymytuition.com) to notify you that the refund is on its way.

   

2. PayMyTuition will initiate the steps to begin processing your payment request to be paid by Interac e-Transfer. Once completed, you will receive an email from Interac (notify@payments.interac.ca) at your uoguelph.ca account stating you have received an e-Transfer for this refund.

   Email example 1:

   

   Email example 2:

   

3. Click on the appropriate link in the Interac email:
   1. If you received email example 1 above, click the "Deposit your Money" button.
   2. If you received email example 2 above, click the logo of your financial institution or the "Select a different financial institution" button.

4. Select which Canadian financial institution you’d like to deposit your funds with (unless already selected via email example 2), and sign in to your account for that institution.

   

5. You will then need to enter a one-time refund authorization code to access your funds so that the payment may be deposited. To retrieve this code, log in to WebAdvisor. In the menu on the left-hand side, click on "Financial Information" and then select “Refund Authorization Code." Make sure to copy the code exactly (i.e., case-sensitive, no spaces). 

   

   Please note: You may be required to log in again when you click on the "Refund Authorization Code" link. If so, use your central login information (without @uoguelph.ca at the end) and ensure your username is all lowercase.

   

6. After entering your refund authorization code on your financial institution's website, the payment will be complete, and the funds will be visible in your bank account.

If you have auto-deposit set up with your banking institution, you will not need to retrieve a refund authorization code. You will immediately receive a second email from Interac indicating that your funds have been deposited.

If the e-Transfer is not accepted within 10 days, you will receive a follow-up email from Interac (catch@payments.interac.ca) reminding you of the e-Transfer refund. This email will be sent every 10 days for 30 days.

Domestic refunds of over $10,000 will be issued in multiple installments of a maximum of $9,999 each.

1. Upon approval of your refund request, you will receive an email from PayMyTuition (studentrefunds@paymytuition.com). Please keep an eye out for this email which will provide you further instructions on how to complete your refund process.

   

2. Click on the "Click here to initiate your payment" link in the email.

3. Enter beneficiary details: Complete the online refund beneficiary instruction form which requires currency, identification documentation (either passport or driver’s license), banking and beneficiary information. You may choose to deposit the funds into someone else's bank account. When you are directed to the PayMyTuition refund form, you will have the option within the Beneficiary Information tab to select "Someone Else" as the recipient and input their bank information.

   

4. Complete verification: Upon receipt of your completed beneficiary instructions, PayMyTuition will verify your request for accuracy. They will complete fraud and compliance checks to comply with various anti-money laundering and compliance laws.
5. Payment confirmation: PayMyTuition will send you a confirmation email once your beneficiary information has been verified and approved. You will receive a PDF summary that is password protected. This PDF can be accessed using the bank account number that you provided in Step 3 as the password.
6. Refund processed: Once your refund has been processed, you will receive a notification that your refund is complete. Please allow 3-5 business days for the payment to be deposited to your account.

If you encounter any difficulties with the PayMyTuition tool, please contact support@paymytuition.com.

Medical and dental insurance is refundable only on withdrawals within the 100% Tuition Refund period. The Distance Education Administration Fee for distance education courses is only refundable on withdrawals and drops within the 100% Tuition Refund period. The co-op academic fee is refundable in the 100% Tuition Refund period if the student drops all of their courses for the semester but remains in the co-op program. Please see the Co-op Fees section for more information.

Winter 2026

* Students have 21 days from the start of classes for the compulsory fees refund

Fall 2025

* Students have 21 days from the start of classes for the compulsory fees refund 

Summer 2025

* Students have 21 days from the start of classes for the compulsory fees refund 

Winter 2026

* Students have 21 days from the start of classes for the compulsory fees refund 

Fall 2025 

* Students have 21 days from the start of classes for the compulsory fees refund 

Summer 2025

* Students have 21 days from the start of classes for the compulsory fees refund 

Winter 2026

* Students have 21 days from the start of classes for the compulsory fees refund 

Fall 2025

* Students have 21 days from the start of classes for the compulsory fees refund 

Summer 2025

* Students have 21 days from the start of classes for the compulsory fees refund

Medical and dental insurance is refundable only on withdrawals within the 100% Tuition Refund period.

Winter 2026

* Students have 21 days from the start of classes for the compulsory fees refund

Fall 2025 

* Students have 21 days from the start of classes for the compulsory fees refund 

Summer 2025

* Students have 21 days from the start of classes for the compulsory fees refund 

You may submit a tuition fee appeal if you experience an unanticipated*, documented medical/psychological illness or on compassionate grounds such as the death of an immediate family member that causes you to drop courses. Immediate family shall mean: parent; stepparent; documented legal guardian; spouse; common-law spouse (including same-sex partner); child; stepchild; sibling; or stepsibling.

Please ensure that your supporting documentation references the date of the incident or onset of the situation because this will be used to determine the eligible tuition refund date and therefore the amount of the tuition refund entitlement.

*A tuition fee appeal will not be considered if the illness was present before the beginning of the semester.

International applicants whose study permit is denied by Immigration, Refugees and Citizenship Canada (IRCC) may be eligible for a refund of their tuition and fees. Read more about how to request a refund on the Refunds webpage; the Tuition Fee Appeal form is not required.

Please do not submit an appeal if any of the following examples is the basis of your request for an adjustment. The tuition fee appeal will not be considered.

Not Attending Classes

Simply not attending classes or failing to drop unwanted courses are not sufficient grounds for a tuition fee appeal.

Being Unaware of the University Policies and Regulations

By completing the registration process, you become bound by the policies and regulations of the University of Guelph. Students are responsible for familiarizing themselves with the general information, rules and regulations of the University.

Adding and replacing courses can result in additional charges to your student account.

Being Unaware of the Academic Versus Tuition Drop Deadlines

The deadline to drop courses without academic penalty is the last day of classes; however, the deadline to receive a full or partial tuition refund occurs earlier in the semester, as published in the refund schedule. Dropping a course at the point of zero refund and not being aware of the difference between academic and tuition penalties are insufficient grounds for an appeal.

Being Granted Academic Consideration for a Late Drop

A successful request for academic consideration does not guarantee a successful tuition fee appeal.

Financial Difficulties

The inability to pay your tuition and fees is not grounds for appeal. If you are experiencing financial difficulties with your student account, it is advised that you make an appointment with a Financial Aid Counsellor to discuss the financial resources available to you. In addition, Scholarships, Bursaries and Work Study are opportunities to consider.

Issues Pertaining to Faculty-Related Considerations

Tuition fee appeals will not be reviewed because of concerns with your instructor or the course structure, such as the organization of a course, your grades or conduct of the instructor.

Workload and Time Management Issues

If you've identified that the workload for a course(s) is challenging to balance with other commitments (e.g., work or volunteer commitments) or your overall academic course load, you are still responsible for the fees incurred until the date the course is dropped. This is not grounds for an appeal.

Concerns on Taking Incorrect Courses to Fulfill Program Requirements

Completing your program requires close attention to academic requirements, and we encourage students to work with their Program Counsellor or Faculty Advisors for guidance. Ultimately, it is your responsibility to complete your program requirements as per the details in the Academic Calendar. By completing courses that are not required for your program, you are not eligible for a tuition fee appeal.

1. Drop the course(s)* for which you are requesting a credit/refund through WebAdvisor by the last day of classes of the current semester.
2. Review the refund schedule to determine the refund that you are eligible for based on the timing of your course drop date in WebAdvisor.
3. Complete a Tuition Fee Appeal form if you meet the acceptable grounds for an appeal. Include the following information/documentation with your form:
   • A clear explanation of what took place and why a tuition fee appeal is being requested. Describe the impact that the circumstances had on your ability to participate in courses. Please include information about who you interacted with because this is important in understanding the timing of the incident. Documentation not providing this level of detail will not provide support to your appeal.
   • Appeals based on medical/psychological grounds require a document from a physician or psychologist indicating the date of onset, severity and duration of your illness, as well as its impact on your ability to participate in courses. Appeals based on compassionate grounds also require documentation, where possible. This may take the form of a police report, a funeral notice, or a letter from a third party (such as a Residence Assistant, religious leader, landlord, or a friend or family member), depending on the circumstances. Documentation provided should support your statement.
   • Please do not attach documentation with personal identification numbers, such as a Social Insurance Number (SIN) or health card number. If the documentation crucial for your appeal contains these numbers or other confidential information, ensure that the information is redacted (covered up or fully blurred) prior to submission.
4. Questions about the tuition appeal process can be directed to tuitionappeal@uoguelph.ca. If you have been working with a Student Accessibility Services (SAS) Advisor, we encourage you to reach out to them for assistance.

The Tuition Fee Appeals Committee meets monthly to consider submitted appeals. The decisions of the Tuition Fee Appeals Committee will be final. Given that the refund schedule is already established for cases of course drops and withdrawals, appeals are approved in only exceptional cases.

* If the last day to drop classes has passed (but it is prior to the 20th class day of the subsequent semester), you will need to contact your Academic Advisor to determine if it is still possible to submit a Request for Academic Consideration for a Late Drop.

In cases where a student has registered for courses but failed to make any tuition fee payments or attend any courses in a given semester (normally evidenced by having a 0% final grade in all completed courses in a given semester), the Office of Registrarial Services may, at its sole discretion, administratively drop a student’s courses for the given semester following the completion of the Tuition Fee Appeal process. In cases where an administrative course drop is not appropriate, students will be referred to the Academic Consideration process.

The tuition refund amounts are only used for appeals that have been approved by the Tuition Fee Appeals Committee. If course(s) are dropped or you withdraw, your tuition charge is effective as of the date of the drop or withdrawal. If an appeal is approved, the tuition refund amount is generally calculated based on the timing of the unanticipated circumstances relative to the partial/full refund deadlines. Approving a tuition fee appeal and pro-rating the fees may or may not result in an adjustment on your financial account. Review your account on WebAdvisor, and if you have any questions, contact Student Financial Services at accquest@uoguelph.ca.

If you are receiving financial assistance through the Ontario Student Assistance Program (OSAP), your OSAP application will be reassessed to reflect the actual number of weeks of study that were completed or the change from full-time to part-time status. Your tuition refund will be sent to OSAP to pay back your OSAP loans/grants.