Coming soon! U of G has partnered with PayMyTuition to improve the refund process
Domestic refunds will be issued through Interac e-Transfer. More information will be posted below once this new process has been implemented.
Dropping Courses or Withdrawing from a Semester
Students are financially responsible for all fees incurred by course registration. A student may drop a course or withdraw from all courses with no academic penalty within the period established each term as published in the Academic Calendar Schedule of Dates. However, withdrawals may have financial penalties; the portion of tuition and fees that is refunded will depend on the date of withdrawal and the refund schedule.
Students who drop one or more courses before the specified deadline date, and hold part-time registration status for the remainder of the semester, may receive a partial refund. Students who maintain full-time status (i.e. 2.00 credits and greater) after dropping a course do not qualify for a refund. For students with permanent disabilities, please refer to the tuition policy for students with permanent disabilities for details about course load, billing, and refunds.
Discontinuing attendance at classes, or notification to the instructor, does not constitute official withdrawal from a course or the University.
Please refer to the Statement of Financial Responsibility.
Basis for a Refund
Dropping of courses or withdrawal from a semester may create a credit on your account as per the following examples:
- Official withdrawal from all classes as per the approved refund schedule.
- Classification changes from full time (2.00 credits and greater) to part time (less than 2.00 credits) as per the approved refund schedule. This does not apply to students with permanent disabilities; please see the tuition policy for students with permanent disabilities.
- Part-time course load reduction as per the approved refund schedule, e.g. 1.50 credits to 1.00 credit or 1.50 credits to 0.5 credit.
Receiving a Refund
If a credit is produced, students must email firstname.lastname@example.org from their uoguelph.ca email account to request their refund. The refund will be issued through Electronic Funds Transfer (EFT) – Direct Deposit. Please submit your banking information through WebAdvisor if we do not already have your information on file. Read the instructions on how to submit your banking information. The information is stored in the secured University of Guelph student system and is restricted to a limited number of employees.
Please note that if you are receiving EFT/Direct Deposit from the University of Guelph payroll system, we are not able to obtain your bank information from their system. You are required to provide this information to Student Financial Services.
Students who request refunds are subject to the following conditions and restrictions:
- Payments received by the University of Guelph directly from a foreign country will only be refunded after a student is registered in two consecutive terms at the University of Guelph with a limit of $2,000. Only one refund will be paid out per semester. All refund requests that exceed $2,000 will be wired back to the originating bank account, subject to a wire charge of $30, or moved to a future registered semester.
- Payments received by the University of Guelph directly from a CDN bank account will be refunded without these restrictions, but are still subject to review.
- OSAP students please refer to OSAP eligibility.
If your refund request is declined, you will receive an email to your uoguelph.ca email account containing an explanation of why your refund could not be processed.
Undergraduate Refund Schedules
Please see the Undergraduate Calendar for the refund policy related to:
- Cooperative Education
- Dental Insurance premium
- Medical Insurance premium
Undergraduate and diploma students on the Guelph campus who have documented extenuating circumstances and wish to appeal the tuition fee penalties calculated based on the refund schedule should review the Tuition Fee Appeal Process.
Graduate Refund Schedule
Please see the Graduate Calendar for the refund policy.