Skillful Conflict Management for Leaders Level 1

Essential to effective leadership is understanding that conflict is a natural part of working with others; different people have different ideas, values, beliefs and viewpoints. All leaders will inevitably need to deal with a conflict between two or more people. Avoidance or ineffective conflict management can lead to low morale and energy and can potentially impact the health of employees and the organization. Skillful conflict management encourages people to express and work through their differences, challenge ideas respectfully, and promote a dynamic environment that is collaborative, innovative and able to adapt to change.

This program is for individuals in a management or supervisory position and consists of a half-day session that combines the introduction of new concepts, tools and skill development with interactive activities and opportunities to collaborate with university colleagues.

Part 1 Focus of this session:

• Leaders will be introduced to concepts and strategies for assessing and understanding conflict and a foundation for managing it, including:
• Gaining insight into your own and others’ attitudes, values, preferences and conflict coping mechanisms
• Identifying underlying causes of a conflict situation to facilitate understanding of factors that create and fuel the conflict
• Developing specific communication techniques and approaches to promoting understanding in conflict and build individuals’ capacity to resolve their own disputes.

Instructor

Linda Watt, Consultant, Former Director, Learning & Organizational Development, HR, University of Guelph

Registration

Register through Qualtrics! Registration closes 2 working days prior to the session. Please cancel at least 5 working days prior to this session to ensure we can give your space to the next person on the waiting list.

Contact

Phone: 56800

Email: landd@uoguelph.ca