Is there an audit process?
To ensure that benefit plans are protected, Sun Life currently audits approximately 1 out of 8 e-claims, validates provider information and monitors claiming patterns.
If your claim is audited, the audit will be completed before payment is made to your bank account. Sun Life may ask you to provide your receipts within 15 days, to support your claim. Receipts can be scanned and sent by email, sent by fax or by regular mail to Sun Life. Sun Life usually requires a few days to complete the audit and then make payment, if appropriate. The my Sun Life website will provide you with further details.