This interactive workshop encourages participants to move beyond the text of Ontario's human rights legislation to understand how legal requirements affect our day-to-day work. How do we identify when behaviour is harassment or discrimination? How do we know when behaviour rises to the level of a human rights violation? What is a reasonable response to a complaint in the circumstances? How do we prevent human rights violations from occurring in the first place? This workshop provides tools and strategies to respond to each of these questions.
Essential to effective leadership is understanding that conflict is a natural part of working with others; different people have different ideas, values, beliefs and viewpoints. All leaders will inevitably need to deal with a conflict between two or more people.
Part 1: Developing Effective Standard Operating Procedures
October 2, 2025, 10 am - 11 am
Discover how to seamlessly transition from routine checklists to SOPs that enhance efficiency, reduce errors, promote consistency and elevate overall performance. Explore how to write clear and unambiguous SOPs, learn about different process documentation formats, understand how to implement SOPs into your current workflow, and discuss how to regularly review SOPs to ensure they become living documents that adapt and evolve with your business needs.
