Homewood Health Update Regarding Telecommunications

Due to a significant increase in people working from home in recent days and using telecommunications more than usual, we have been alerted of congestion on the telecommuncation providers networks. As a result, callers may be experiencing difficulties reaching the Customer Service Centre for EFAP services. They may be a busy signal or message telling them their call can't go through. This situation is unrelated to the Homewood Health telephone system.

The following actions can be taken:

• Try calling using a different phone
• Call the call collect number 1-604-689-1717. This may incur phone charges
• try calling again at a later time