Skillful Conflict Management for Leaders Level 1
Essential to effective leadership is understanding that conflict is a natural part of working with others; different people have different ideas, values, beliefs and viewpoints. All leaders will inevitably need to deal with a conflict between two or more people. Avoidance or ineffective conflict management can lead to low morale and energy and can potentially impact the health of employees and the organization. Skillful conflict management encourages people to express and work through their differences, challenge ideas respectfully, and promote a dynamic environment that is collaborative,...